Arthur Medina Bougo
@arthurmedinabougo
Business strategy and operations graduate at eDreams ODIGEO, improving CRM workflows and turning customer data into business recommendations.
SpainWhat I'm looking for
At eDreams ODIGEO, I support CRM operations and customer lifecycle strategy, contributing to initiatives focused on retention, engagement, and customer satisfaction. I analyse customer behaviour and KPIs to surface insights and share business recommendations with cross-functional teams.
I also identify operational inefficiencies and help design improved workflows and automated processes with business stakeholders. My work includes strategic reporting, dashboard maintenance, and process documentation for digital transformation projects.
At Click & Boat, I managed customer operations across bookings, claims, and dispute resolution, coordinating with Finance, Sales, and Operations. I was recognised among the team's top performers, placing Top 5/30 in One Touch Point Index and Top 5 in IQS, with a CSAT score of 4.5/5 within two months.
Experience
Work history, roles, and key accomplishments
CRM & Business Support Intern
eDreams ODIGEO
May 2026 - Present (6 months)
Support CRM operations and customer lifecycle strategy for a leading travel platform. Identify operational inefficiencies, design improved workflows, and analyze customer data to formulate business recommendations.
Managed end-to-end customer operations including bookings, claims, and dispute resolution. Recognized as a top performer with high customer satisfaction scores.
Sales Promoter
Space Shift
Feb 2023 - Feb 2023 (0 months)
Represented a Japanese AI company at MWC Barcelona, engaging international decision-makers and generating qualified business leads.
Education
Degrees, certifications, and relevant coursework
EADA-SKEMA Business School
Bachelor in Global Business Administration (BBA), Business Administration
2022 - 2026
Pursued a Bachelor in Global Business Administration with a focus on business management, marketing, finance, leadership, and strategy.
Lycée Français de Barcelone
Double Scientific Baccalaureate, Sciences
Completed a Double Scientific Baccalaureate with specialties in Physics & Chemistry and Earth & Life Sciences.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
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