Open to opportunities

Arsugan User

@arsuganuser

Financial operations specialist for daily payments and reconciliation, turning data anomalies into accurate, audit-ready cash movement.

Canada

Message

What I'm looking for

I’m looking to join a fast-paced, digital-first fintech where I can own treasury-adjacent payments operations—daily processing, reconciliation, anomaly resolution, and audit-ready documentation—while using my Excel and data analytics skills to improve accuracy and speed in a remote-friendly environment.

I’m a financial operations specialist with 4+ years of experience in a regulated banking environment, specializing in daily payment processing, cash flow forecasting, multi-channel settlement, and high-volume reconciliation. In my current role at Laurentian Bank of Canada (Remote, Markham ON), I process and validate daily payment transactions across 8+ third-party dealer channels, monitor and maintain balance positions, and resolve discrepancies between internal and external records before they escalate.

I also prepare short-term maturity forecasting spreadsheets to support Treasury liquidity planning using 5-day lead analysis, and I conduct end-of-month dealer reconciliation for auditing purposes by consolidating audit-ready documentation from 8+ dealer systems. I’m proactive about process improvement—standardizing Excel validation templates to speed reconciliation and reduce manual reporting errors—and I mentor new hires on payment processing workflows and quality standards. I’m now seeking to bring this treasury-adjacent operations experience into a fast-paced, digital-first fintech, supported by my Google Data Analytics Professional Certificate (SQL/BigQuery, Tableau, R) and advanced Excel skills.

Experience

Work history, roles, and key accomplishments

Current

Senior Administrative Officer

Current

Laurentian Bank of Canada

Mar 2022 - Present (4 years 4 months)

Process and validate daily payments across 8+ third-party dealer channels, monitor balance positions, and resolve discrepancies through reconciliation and ledger/journal management. Support treasury liquidity planning with maturity forecasting, complete end-of-month dealer reconciliations for audits, and improve workflows via Excel validation templates.

Multi Dealer Settlement Balance Management Ledger Break Resolution Liquidity Planning Cash Flow Forecasting Reconciliations Anomaly Detection Regulatory Compliance Audit Readiness Power Query Excel Validation Templates Mainframe Process Improvement Cross Functional Communication

Administration Officer, Mutual Funds

Laurentian Bank of Canada

Mar 2021 - Mar 2022 (1 year)

Processed high-volume mutual fund transactions and supported Pre-Authorized Contribution (PAC) setups for financial advisors. Reviewed advisor forms to prevent trade rejections and coached new hires on trading desk workflows.

Mutual Funds Trading Pre Authorized Contribution (PAC) Setups Advisor Form Review Trade Rejection Prevention

Customer Service Representative

Call Center Guys

Nov 2019 - Jan 2021 (1 year 2 months)

Managed high-volume customer communications across inbound calls, emails, live chats, and social media for multiple client accounts. Achieved a 100% customer satisfaction rating per management review.

Customer Service Inbound Calls Email Support Live Chat Support Social Media Support Client Account Management Customer Satisfaction Quality Review

Customer Service Rep / Repair Tech

Device Care

Jun 2018 - Aug 2019 (1 year 2 months)

Diagnosed and repaired consumer electronic devices while maintaining customer records in internal systems. Supported customer service alongside device troubleshooting and repair work.

Diagnostics Customer Service

Game Artist (Contract)

University of Toronto — Ubisoft Level Up Showcase

Sep 2018 - Nov 2018 (2 months)

Designed characters, environments, and in-game assets for a team project presented at the Ubisoft Level Up showcase. Modeled and textured props in Unity for game presentation.

Unity 3D Modeling Texturing Character Design Environment Design Game Asset Creation Prop Modeling

Education

Degrees, certifications, and relevant coursework

Coursera / Google

Google Data Analytics Professional Certificate, Data Analytics

Completed the Google Data Analytics Professional Certificate through Coursera in 2025, covering SQL (BigQuery), Tableau, R, data cleaning, statistical analysis, and data visualization.