Arshad Gardazi
@arshadgardazi
Results-driven professional with extensive experience in client service.
What I'm looking for
I am a results-driven professional with extensive experience in client service, security supervision, and technical support. My strong background in risk assessment, compliance, and operations management has equipped me with the skills necessary to optimize workflows and enhance customer satisfaction. I hold multiple international certifications in engineering, security, and healthcare compliance, which further solidifies my expertise in these areas.
Throughout my career, I have successfully managed client relationships and ensured the delivery of high-quality service. In my role as a Senior Client Service Executive at Care Cloud, I coordinated patient appointments while maintaining confidentiality and compliance with HIPAA standards. My previous experience as a Security Supervisor and Trade Assistant Welder has also honed my ability to work under pressure and adhere to strict safety protocols. I am passionate about continuous improvement and dedicated to fostering a positive environment for both clients and colleagues.
Experience
Work history, roles, and key accomplishments
Senior Client Service Executive
Care Cloud (MTBC)
Feb 2020 - Dec 2024 (4 years 10 months)
Scheduled and coordinated patient appointments with therapists at Fox Rehabilitation. Verified patient demographics while maintaining confidentiality and HIPAA compliance. Managed inquiries, resolved scheduling conflicts, and optimized service delivery.
Trade Assistant Welder
DNA Kingston
Apr 2017 - Jan 2019 (1 year 9 months)
Assisted in welding, assembling, and preparing materials for fabrication. Operated tools, conducted quality checks, and followed strict safety protocols.
Security Supervisor
SNP Security Services
Jan 2015 - Feb 2016 (1 year 1 month)
Supervised security staff, monitored CCTV, and enforced safety protocols. Handled emergencies, trained personnel, and liaised with law enforcement.
Security Officer
EVS Group Security
Dec 2012 - Sep 2014 (1 year 9 months)
Patrolled premises, enforced security procedures, and responded to emergencies. Conducted access control checks and assisted customers professionally.
Education
Degrees, certifications, and relevant coursework
DNA Kingston Training
Certificate II, Engineering Production Technology
Completed a Certificate II in Engineering Production Technology, gaining foundational knowledge and practical skills in engineering production processes. This included hands-on experience with tools and materials relevant to the field.
World College Group
Certificate IV, Business
Obtained a Certificate IV in Business, focusing on essential business principles and practices. Developed skills in areas such as business operations, management, and administrative tasks.
BISE Azad Kashmir
High School Diploma, General Studies
Completed High School (12th Grade) education, building a strong academic foundation across various subjects. This provided essential knowledge and critical thinking skills for further studies and professional development.
Valiant Training
Certificate & License, Security Operations & Crowd Control
Acquired a Certificate & License in Security Operations & Crowd Control, learning key strategies for maintaining safety and managing crowds effectively. This training covered security protocols, risk assessment, and emergency response.
Western Australia Police
Certificate, Community Safety
Completed Eyes on Street Training, focusing on community safety and observation techniques. This program enhanced skills in identifying and reporting suspicious activities to improve public security.
Valiant Training
Certificate, Construction Safety
Undertook training in Work Safely in Construction Industry, emphasizing essential safety practices and regulations for construction environments. This ensured compliance with industry standards and promoted a secure work setting.
Training Experts
Certificate, First Aid & CPR
Completed Senior First Aid & CPR Training, gaining critical skills in emergency medical response and life support. This certification equipped me to provide immediate assistance in various emergency situations.
NDMA
Certificate, Disaster Management
Participated in Disaster Management Training, learning strategies for preparing for, responding to, and recovering from various disasters. This program focused on coordinated efforts and effective resource deployment during crises.
Training Experts
Certification, Hospitality
Obtained Responsible Service of Alcohol (RSA) Certification, ensuring compliance with legal requirements for serving alcohol responsibly. This training covered responsible practices and harm minimization strategies.
Training Experts
Certificate, Logistics
Completed Forklift Operations training, gaining proficiency in operating forklifts safely and efficiently. This included practical skills in material handling and adherence to operational guidelines.
CMIT
Certificate, Construction Machinery Operations
Acquired a Construction Machinery Training Certificate, focusing on the safe and effective operation of various construction machines. This training provided practical skills essential for construction site work.
NUST
Certificate, Computer & IT Skills
Completed Computer & IT Skills training, developing foundational knowledge and practical abilities in information technology. This included proficiency in various software applications and basic computer operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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