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@muhammadzareefahmed
Experienced IT professional specializing in system administration and support.
I am an IT manager and system support engineer with extensive experience managing servers, networks and end-user support across hospitality, insurance and industrial environments.
Over my career I have led IT operations, maintained PMS and reservation systems, administered Windows Server environments, implemented security controls and managed telecommunications infrastructure.
I have a track record of delivering reliable backup, recovery and patch management processes, troubleshooting hardware and software issues, and training staff to improve IT adoption.
I seek roles where I can apply hands-on system administration skills, drive IT improvements, and contribute to business continuity and cost-effective IT operations.
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Work history, roles, and key accomplishments
Ifq Hotel & Resort
Jun 2024 - Oct 2025 (1 year 4 months)
Maintained and upgraded hotel IT systems, networks, and servers while implementing security measures and managing PMS and telecommunications to ensure reliable operations and cost-controlled IT delivery.
Pak Qatar Family Takaful
Dec 2018 - May 2024 (5 years 5 months)
Provided desktop, server and network support including Windows Server/AD administration, email (Zimbra/Outlook) troubleshooting, antivirus management and documentation to maintain business continuity.
Pearl Continental Hotel
Oct 2017 - Jul 2018 (9 months)
Performed server administration tasks including backups, patch management and recovery, provided user hardware/software support, and assisted senior administrators to maintain hotel IT services.
Pakistan Public Secondary School
Sep 2015 - Feb 2016 (5 months)
Planned and delivered computer science lessons, engaged students in learning objectives, and monitored progress to maintain a positive classroom environment.
NLC Pearl Precast
Sep 2013 - Jul 2015 (1 year 10 months)
Handled end-user support for desktops, printers and networked devices, maintained asset inventory and monitored backups while supporting Microsoft Office and basic LAN/WAN connectivity.
Degrees, certifications, and relevant coursework
Master of Philosophy in Computer Science, Computer Science
2015 - 2017
Completed a Master of Philosophy in Computer Science focusing on advanced computer science topics and research between 2015 and 2017.
Bachelor of Science, Information Technology
2009 - 2013
Earned a Bachelor of Science in Information Technology with coursework in IT principles and practical applications from 2009 to 2013.
Degree of Associate Engineer, Information Technology
2006 - 2009
Completed a three-year Degree of Associate Engineer (DAE) in Information Technology covering foundational IT and networking topics.
Matriculation, Computer Science
2004 - 2006
Completed matriculation with a focus on Computer Science at National Public Secondary School Rawat.
Software and tools used professionally
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