Open to opportunities

Muhammad Zareef Ahmed

@muhammadzareefahmed

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Experienced IT professional specializing in system administration and support.

Pakistan

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What I'm looking for

I am looking for a hands-on IT role where I can manage systems and networks, improve security and reliability, mentor staff, and contribute to operational efficiency and growth.

I am an IT manager and system support engineer with extensive experience managing servers, networks and end-user support across hospitality, insurance and industrial environments.

Over my career I have led IT operations, maintained PMS and reservation systems, administered Windows Server environments, implemented security controls and managed telecommunications infrastructure.

I have a track record of delivering reliable backup, recovery and patch management processes, troubleshooting hardware and software issues, and training staff to improve IT adoption.

I seek roles where I can apply hands-on system administration skills, drive IT improvements, and contribute to business continuity and cost-effective IT operations.

Experience

Work history, roles, and key accomplishments

IT Manager

Ifq Hotel & Resort

Jun 2024 - Oct 2025 (1 year 4 months)

Maintained and upgraded hotel IT systems, networks, and servers while implementing security measures and managing PMS and telecommunications to ensure reliable operations and cost-controlled IT delivery.

System Administration Network Management PMS IT Security Vendor Management Telecommunications

IT Support Engineer

Pak Qatar Family Takaful

Dec 2018 - May 2024 (5 years 5 months)

Provided desktop, server and network support including Windows Server/AD administration, email (Zimbra/Outlook) troubleshooting, antivirus management and documentation to maintain business continuity.

Windows Server Active Directory Zimbra Outlook Desktop Support Backup

System Support Engineer

Pearl Continental Hotel

Oct 2017 - Jul 2018 (9 months)

Performed server administration tasks including backups, patch management and recovery, provided user hardware/software support, and assisted senior administrators to maintain hotel IT services.

Server Administration Backup And Recovery Patch Management Help Desk Support Windows Server

Computer Science Teacher

Pakistan Public Secondary School

Sep 2015 - Feb 2016 (5 months)

Planned and delivered computer science lessons, engaged students in learning objectives, and monitored progress to maintain a positive classroom environment.

Lesson planning Classroom Management Computer Science Fundamentals

IT Support Engineer

NLC Pearl Precast

Sep 2013 - Jul 2015 (1 year 10 months)

Handled end-user support for desktops, printers and networked devices, maintained asset inventory and monitored backups while supporting Microsoft Office and basic LAN/WAN connectivity.

Desktop Support MS Office LAN WAN Asset Management Troubleshooting