At Univariety, I designed an agentic AI onboarding workflow that removed a 5-day manual bottleneck and brought Time-to-Value under one day. I also shipped a RAG-based chatbot that handles 5K+ monthly interactions, resolving 9 out of 10 counsellor queries without human intervention.
I identified institutional operations gaps through client interviews and market feedback, then shipped four modules that helped drive a 23% increase in upsell revenue. I also owned engagement systems for 100K+ users, improving profile completion from 22% to 70% and response rates from 12% to 40% within six months.
At Sulekha, I managed high-impact marketplace categories and helped increase lead count by 40% within six months. I co-founded Zepmat, which gained 40+ paying SMB customers, and Doorvey, which reached 6,000+ users.
