Open to opportunities

Arpita singh

@arpitasingh

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Results-driven Account Manager and Educator with 9+ years of experience.

India

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What I'm looking for

I am looking for a dynamic role that leverages my customer success and education expertise, with opportunities for growth and collaboration.

With over 9 years of experience as an Account Manager and Educator, I have honed my skills in managing high-volume customer accounts and driving engagement in the EdTech sector. My journey has been marked by a commitment to excellence, consistently meeting and exceeding quarterly targets while ensuring customer satisfaction. I excel in CRM management, effective communication, and leveraging data-driven insights to align client needs with business outcomes.

In my recent role at Infinity Learn by Sri Chaitanya Group of Institutes, I successfully managed a portfolio of over 150 customer accounts, conducting quarterly business reviews and maintaining accurate CRM updates. My proactive approach to customer engagement has allowed me to connect with over 50 customers daily, resolving issues and gathering feedback to propose effective solutions. I am passionate about education and have also contributed as a Primary Math Teacher, where I achieved 100% student performance results through personalized support and innovative teaching methods.

Experience

Work history, roles, and key accomplishments

Current

Primary Math Teacher

Current

Shivashish World School

Jan 2024 - Present (1 year 5 months)

Teaching mathematics to primary grades using interactive methods. Implemented engaging activities and trained students for public speaking, achieving 100% performance results through personalized support.

Mathematics Public Speaking Classroom Management

Account Manager

Infinity Learn by Sri Chaitanya Group of Institutes

Aug 2022 - Jan 2024 (1 year 5 months)

Managed a portfolio of 150+ customer accounts, ensuring engagement and retention. Conducted quarterly business reviews and maintained CRM updates. Collaborated with internal teams to enhance customer experience and led root cause analysis for operational improvements.

Account Management CRM Management Data Analysis Team Collaboration Customer Retention Performance Metrics

Primary English Teacher

Jingle Bells School

Apr 2022 - Aug 2022 (4 months)

Taught English focusing on storytelling and grammar development. Encouraged creative expression through writing and drama, and facilitated hands-on literacy games.

Storytelling Creative Writing Public Speaking Literacy Games Classroom Activities

ICSE Primary Teacher (Science & SST)

Regency Public School

Aug 2015 - Aug 2022 (7 years)

Taught Science and Social Studies through activity-based learning, achieving 100% academic results. Organized exhibitions and mentored students for presentations and quizzes.

Social Studies Mentoring Curriculum Development

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

MBA, Human Resources

Pursued an MBA in Human Resources through distance learning, focusing on strategic management, organizational behavior, and human resource development.