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Arong oyama

@arongoyama

Loan recovery officer at MAYWOOD LENDING LIMITED who pursued repayments, followed up with debtors, and maintained customer recovery records.

Nigeria

Message

At MAYWOOD LENDING LIMITED, I pursued outstanding loan repayments through customer phone calls and sent reminders before due dates.

I followed up with customers and traced debtors for payments, while maintaining accurate records of recovery efforts and customer interactions.

As a Team Lead Manager, I monitored recovery performance and assigned overdue accounts to agents. I also coached agents on collection scripts, negotiation, and objection handling.

At ASHNEY INDUSTRIES LMT., I managed calls and correspondence, coordinated meetings, and maintained documents and office files. I also completed an Industrial Trainee placement in Quality Control/Production at Ashey Industries Limited.

Experience

Work history, roles, and key accomplishments

Loan Recovery Officer

Maywood Lending Limited

Apr 2024 - Oct 2025 (1 year 6 months)

Actively pursued outstanding loan repayments through customer phone calls and worked with team leads to meet daily recovery targets. Maintained accurate records of recovery efforts and customer interactions.

Customer Service Communication Skills Problem Solving Excel Microsoft Word Teamwork

Industrial Trainee

Ashney Industries Limited

Jan 2014 - Dec 2014 (11 months)

Completed an industrial training in the Quality Control/Production department.

Administrative Assistant

Ashney Industries Ltd

Managed phone calls, emails, and correspondence; coordinated meetings and events; prepared and distributed documents; maintained organized physical and digital files; oversaw office supplies and equipment.

Communication Skills Scheduling Document Management Organization Microsoft Office

Team Lead Manager

Maywood Lending Limited

Managed performance and recovery targets, assigned accounts to agents, monitored KPIs, and reported to management. Coached and trained agents, handled escalations, and ensured compliance with CBN and company policies.

Team Leadership Performance Management Coaching KPI Monitoring Compliance Customer Relationship Management Communication Skills Problem Solving