Arnesha D
@arneshad
Injury Claims Associate blending empathy, data analysis, and assertive policy expertise.
What I'm looking for
I’m an Injury Claims Associate with over 8 years of experience in high-pressure environments, known for adaptability and goal-oriented strategies. I bring a strong focus on team collaboration, time management, and clear, efficient communication when clients need answers fast.
At State Farm, I handle customer calls with clarity and satisfaction, investigate claims thoroughly, and apply policy coverage accurately. I support customers with personalized, simple interactions while proactively managing claims and coordinating with multiple departments to improve claim accuracy.
I also leverage data analysis to identify trends and ensure fair outcomes for clients. I’m committed to empathetic support that strengthens relationships and elevates the client experience—without losing speed in a fast-paced workflow.
My healthcare foundation includes a B.S. in Healthcare Management and an Associate’s in Surgical Technology. That background reinforces my attention to detail, procedural accuracy, and patient/client-centered service across every role I take.
Experience
Work history, roles, and key accomplishments
Handle customer calls, investigate claims using policy coverage, and provide clear, empathetic support. Coordinate with multiple departments and use data analysis to identify trends and support fair outcomes for clients.
Behavioral Health Tech
Amethyst Recovery Center
May 2017 - Present (9 years 2 months)
Monitor patient behavior, report anomalies to medical staff, and record vital signs to support patient safety and care standards. Communicate patient concerns to the healthcare team and assist with individualized care planning through compassionate, trust-building support.
Instrument Technician
Tradition Medical Center
Ensure precise handling of specialty trays and support surgical efficiency by packaging and wrapping items for designated areas. Use barcode tracking for instruments, disassemble, clean, and test equipment, and manage supply inventory with traceability to prevent shortages.
Optometrists Tech
C. R. Lait Optical and Vision Care
Conduct diagnostic tests, record vision data, and prepare exam rooms for patient appointments. Manage equipment maintenance, handle calls, schedule appointments, and support patient needs including contact lens ordering while providing empathetic patient care.
Central Sterile Tech
St. Lucie Medical Center
Support specialty tray handling and workflow efficiency by packaging items for designated areas and adhering to procedural standards. Use barcode tracking for instruments, clean and disassemble equipment, and coordinate with surgical teams to ensure timely instrument availability.
VPK Paraprofessional
St. Lucie County School Board
Support teachers by managing classroom activities and materials and facilitating inclusive learning for diverse student needs. Monitor student progress, provide feedback, and collaborate on tailored lesson plans to support engagement and academic gains.
Substitute Teacher
Saint Lucie County School Board
Guided classroom learning toward curriculum goals by establishing lesson objectives and maintaining established classroom routines and procedures. Instructed assigned classes, created a safe learning environment, and ensured appropriate precautions for students, equipment, and materials.
Program Specialist
Boys and Girls Club
Facilitate youth development through engaging activities and consistent role modeling. Monitor daily operations to maintain program safety and a supportive environment, and coordinate activities to improve member engagement and program effectiveness.
Client Service Coordinator
Welcome clients and coordinate their schedules to match their preferences. Connect clients with suitable tax professionals to provide tailored service and ensure a personalized client experience.
Sales Associate
Babies R Us
Engage customers with a welcoming approach, resolve inquiries and concerns, and use sales techniques to improve guest satisfaction. Maintain organized displays and keep the store areas clean and stocked for a positive shopping experience.
Substitute Teacher
St. Lucie County School Board
Guide learning toward curriculum goals by establishing clear lesson objectives and ensuring student safety. Maintain classroom routines, teach lesson plans as outlined by the absent teacher, and support a conducive classroom environment for learning and collaboration.
Counselor
YMCA of The Treasure Coast
Ensure child safety and well-being by supervising and engaging children in recreational activities. Assist with homework, maintain a clean workspace, and support a secure, enjoyable program environment.
Education
Degrees, certifications, and relevant coursework
Indian River State College
Bachelor of Science, Healthcare Management
Earned a Bachelor of Science in Healthcare Management at Indian River State College.
Keiser University
Associate of Science, Surgical Technology
Earned an Associate of Science in Surgical Technology at Keiser University.
Availability
Location
Authorized to work in
Job categories
Skills
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