Open to opportunities

Arnaya n

@arnayan

Message

I’m a program and operations leader driving workforce training and strategic partnerships.

United States

Message

What I'm looking for

I’m seeking a program and operations leadership role where I can lead cross-functional initiatives, strengthen partnerships, and build learning-driven experiences that improve engagement, retention, and measurable outcomes.

I’m a program and operations professional with 7+ years of experience leading cross-functional initiatives, client-facing operations, and strategic partnerships. I’m known for building strong relationships, solving complex operational challenges, and delivering measurable outcomes across workforce development, community engagement, and organizational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Program Manager

Current

Art By Arnaya

Jan 2021 - Present (5 years 5 months)

Manage day-to-day business operations across client engagement, project planning, scheduling, communications, and service delivery. Coordinate multi-project logistics and stakeholder updates while planning workshops and exhibitions and improving client retention through follow-up processes.

Program Management Operations Management Stakeholder Management Client Success Event Management Marketing Strategy CRM Systems Reporting & Analytics Cross Functional Collaboration Change Management

Program Manager, Career Training

Year Up

Jan 2016 - Jan 2020 (4 years)

Led workforce development and career training programs supporting 200+ participants annually, including onboarding and leadership and career readiness training. Improved operational efficiency by 15% and contributed to a 22% improvement in employment outcomes using Salesforce reporting and process improvement initiatives.

Program Management Learning Development Training Facilitation Salesforce Workforce Development Stakeholder Management Process Improvement CRM Platforms Change Management

Program Manager & Family Liaison

Boston Youth Sanctuary

Jan 2014 - Jan 2016 (2 years)

Managed participant services and community-based programs for youth and families by coordinating support across healthcare, education, and community organizations. Built outreach relationships with external partners and improved engagement monitoring through tracking and reporting systems, increasing community engagement by 20%.

Program Management Community Engagement Stakeholder Management Participant Services Outreach Coordination Process Improvement Customer Experience Change Management