Arnav Chauhan
@arnavchauhan
Highly motivated Salesforce Administrator with 3+ years of experience.
What I'm looking for
I am a highly motivated Salesforce Administrator with over three years of experience in optimizing Salesforce environments across various domains. My expertise lies in automating processes, managing security, and enhancing system performance. I have a proven track record of troubleshooting and incident resolution, collaborating cross-functionally to deliver seamless CRM solutions. My commitment to driving efficiency and improving user adoption has been instrumental in implementing Salesforce best practices.
Currently, I work as a Salesforce Engineer at Quadrafort Technologies, where I administer and optimize Salesforce CRM, ensuring compliance and data integrity. My role involves leading incident resolution and service request management, which has significantly reduced monthly incident volume. I have successfully automated complex business processes, designed custom objects, and managed Salesforce deployments using Azure DevOps, ensuring smooth UAT and production releases.
With a Bachelor of Technology in Computer Science Engineering, I possess a strong foundation in programming languages and tools relevant to Salesforce. My achievements include receiving the Quadrafort Performance Excellence Award and being recognized for academic excellence during my studies. I am passionate about leveraging my skills to drive operational efficiency and deliver tailored solutions that meet client needs.
Experience
Work history, roles, and key accomplishments
Salesforce Engineer
Quadrafort Technologies
Mar 2023 - Present (2 years 5 months)
Administered and optimized Salesforce CRM across multiple domains, managing security, profiles, roles, and permission sets to ensure compliance, data integrity, and seamless user access. Led incident resolution and service request management using ServiceNow, reducing monthly incident volume by 63% through proactive issue identification, impact analysis, and defect resolution.
Associate Salesforce Engineer
Quadrafort Technologies
Aug 2021 - Present (4 years)
Developed and optimized case management solutions in Salesforce Service Cloud, streamlining customer support operations and reducing ticket resolution time by 40% through automation and workflow enhancements. Collaborated with business teams to migrate legacy processes into Salesforce, designing custom objects, validation rules, and approval processes that improved data consistency and operational
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science & Technology
Bachelor of Technology, Computer Science Engineering
Grade: 8.01 GPA
Completed a Bachelor of Technology in Computer Science Engineering with a GPA of 8.01. Studied various computer science fundamentals including data structures, algorithms, database management systems, and operating systems.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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