@alexyramendoza
IAM Analyst at WTW administering Microsoft Entra ID and access provisioning to support secure enterprise operations.
PhilippinesAt WTW, I administer identity and access management solutions using Microsoft Entra ID, Active Directory, and ServiceNow. I manage user lifecycle activities, from access provisioning and role assignments to modifications and deprovisioning.
I previously supported end users as an Information Technology Support Analyst at WTW, resolving technical issues through tickets, live chat, and calls. Earlier, I worked as a Service Desk Analyst at Unisys and a Technical Support Specialist at Alorica.
Work history, roles, and key accomplishments
Administered identity and access management solutions using Microsoft Entra ID, Active Directory, and ServiceNow to support secure enterprise operations. Managed user lifecycle activities, including access provisioning, role assignments, modifications, and deprovisioning, while enforcing security and compliance standards. Leveraged MFA, RBAC, and access review processes to strengthen identity gove
Delivered end-user IT support through ticketing systems, live chat, and inbound calls, ensuring fast and effective resolution of technical issues. Supported Microsoft 365 applications, software installations, user access requests, and system-related concerns using administrative tools and troubleshooting methodologies.
Key strengths include incident management, technical troubleshooting, software
Worked as Service Desk Analyst at Unisys.
Worked as Technical Support Specialist at Alorica.
Degrees, certifications, and relevant coursework
Associate's Degree, Computer Technology/Computer Systems Technology
Cybersecurity Standards, Regulations, and Frameworks
Jun 2025 · Expired Dec 2025
Cybersecurity Introduction
Jun 2025
Microsoft Azure Fundamentals: Managing Microsoft Entra ID
Aug 2025 · Expired Aug 2025
Identity and Access Management in Microsoft 365
Aug 2025 · Expired Aug 2025
CompTIA A+ 220-1002: Software Troubleshooting
Mar 2025 · Expired Mar 2025
Microsoft Azure Security Technologies: Managing Azure AD Users
Aug 2025 · Expired Aug 2025
NIST Cybersecurity Framework
Jun 2025 · Expired Jun 2025
CompTIA A+ 220-1001: Troubleshooting
Mar 2025 · Expired Mar 2025
Software and tools used professionally
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