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Arkadiy Norkin

@arkadiynorkin

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Senior Technical Program Leader | Driving R&D → Production with Measurable ROI

United States

Message

What I'm looking for

I seek leadership roles driving cross-functional Agile delivery of AI/XR/automation initiatives where I can scale R&D to production, improve developer velocity, and deliver measurable business outcomes in collaborative, growth-oriented environments.

I am a Senior Technical Program Manager with over a decade of experience leading complex technology programs across healthcare and logistics, translating emerging technologies into measurable business outcomes.

I have a proven track record scaling initiatives from R&D to production, founding an Advanced Technology Team and delivering pilots in XR, AI/ML, and robotics that produced quantifiable ROI and operational improvements.

My delivery focus includes Agile transformation, platform launches, and improving developer velocity—achievements include accelerating deployment cadence, reducing defect rates, and boosting scheduling accuracy and shift coverage.

I hold an MBA and technical background in software and physics, and I combine hands-on technical knowledge (SQL, Java, C#) with program leadership and certifications in SAFe, Scrum, PMP, and Microsoft AI/ML to drive cross-functional teams toward measurable impact.

Experience

Work history, roles, and key accomplishments

Senior Technical Program Manager

IntelyCare

Dec 2023 - Aug 2025 (1 year 8 months)

Directed two agile software teams to deliver scheduling features that reduced errors by 15% and increased shift coverage; accelerated deployment cadence from quarterly to bi-weekly while cutting introduced bug frequency by over 50%.

Program Management CI CD Release Management Real Time Systems Stakeholder Management

Agile Program Manager

Publicis Sapient

May 2022 - Apr 2023 (11 months)

Owned technical program delivery for client-facing digital platforms, increasing developer velocity by 40% and doubling deployment frequency while leading a SAFe delivery plan for international launches across LATAM.

SAFe Agile Coaching Program Delivery Stakeholder Management Jira

Senior Project Manager

XPO Logistics

Feb 2020 - Apr 2022 (2 years 2 months)

Founded the Advanced Technology Team and operationalized R&D pilots in AR/VR, AI/ML, and autonomous systems, launching VR and Google Glass solutions that improved training retention, increased associate efficiency by 10%, and reduced picking errors by 75%.

R&D Operationalization AR VR AI ML Innovation Management Pilot To Production Program Management ROI Analysis

Project Manager

XPO Logistics

Sep 2016 - Feb 2020 (3 years 5 months)

Managed the Enterprise Architecture team to deliver $250K+ annual EBITDA improvement via automation and data quality work and executed a Jira cloud migration that yielded over $300K annual infrastructure cost savings.

Enterprise Architecture Automation Data Quality Project Management SDLC

PMO Manager

Daymon Worldwide

Dec 2014 - May 2016 (1 year 5 months)

Partnered with CIO and executives to prioritize initiatives, secure funding, and institutionalize standardized workflows that increased transparency into project status across business units.

Prioritization ROI Analysis Governance Stakeholder Management Process Standardization Smartsheet Confluence

Technical Project Manager

Daymon Worldwide

Jul 2014 - Dec 2014 (5 months)

Led cross-functional engineering teams using Agile frameworks to deliver software solutions and improved delivery consistency across projects.

Technical Project Management Agile Scrum Jira SDLC Vendor Management

Software Developer

Daymon Worldwide

Jan 2013 - Jul 2014 (1 year 6 months)

Directed offshore development to support 50+ business managers, improving collaboration and reducing manual coordination time by 40%.

Software Development Collaboration Java C++Process Improvement SDLC Communication

Software Engineer

Hewlett-Packard

Sep 2011 - Jan 2013 (1 year 4 months)

Developed LabRAT, an internal asset management tool to remotely configure and deploy VMs for call center support and led a UI/UX redesign recognized with an HP eAward for Innovation.