Arkadiy Norkin
@arkadiynorkin
Technology Leader | Driving R&D → Production with Measurable ROI
What I'm looking for
Senior technology and operations leader with 10+ years of experience driving enterprise-scale programs across healthcare, logistics, and services, with a focus on translating emerging technologies into measurable business impact.
Proven track record of building and scaling innovation from concept to production, including founding an Advanced Technology function at XPO Logistics and leading AI-driven transformation at Language Bridge to improve efficiency, reduce costs, and unlock new growth opportunities.
Leads high-impact initiatives spanning Agile transformation, platform strategy, and operational performance (consistently improving delivery speed, product quality, and business outcomes in complex, cross-functional environments).
MBA from Boston College with a foundation in software engineering and physics; combines technical fluency with executive-level program leadership to align stakeholders, prioritize investments, and deliver results at scale.
Experience
Work history, roles, and key accomplishments
Director, Program Management
Language Bridge, LLC
Mar 2025 - Present (1 year 1 month)
Developed and executed company-wide AI strategy and digital transformation initiatives, driving revenue growth and service expansion. Built KPI and reporting frameworks that reduced manual overhead by ~20% and improved operational visibility, while deploying/scaling AI agents to increase capacity and reduce operating costs.
Senior Technical Program Manager
IntelyCare
Dec 2023 - Aug 2025 (1 year 8 months)
Directed two agile software teams to deliver scheduling features that reduced errors by 15% and increased shift coverage; accelerated deployment cadence from quarterly to bi-weekly while cutting introduced bug frequency by over 50%.
Owned technical program delivery for client-facing digital platforms, increasing developer velocity by 40% and doubling deployment frequency while leading a SAFe delivery plan for international launches across LATAM.
Founded the Advanced Technology Team and operationalized R&D pilots in AR/VR, AI/ML, and autonomous systems, launching VR and Google Glass solutions that improved training retention, increased associate efficiency by 10%, and reduced picking errors by 75%.
Managed the Enterprise Architecture team to deliver $250K+ annual EBITDA improvement via automation and data quality work and executed a Jira cloud migration that yielded over $300K annual infrastructure cost savings.
PMO Manager
Daymon Worldwide
Dec 2014 - May 2016 (1 year 5 months)
Partnered with CIO and executives to prioritize initiatives, secure funding, and institutionalize standardized workflows that increased transparency into project status across business units.
Technical Project Manager
Daymon Worldwide
Jul 2014 - Dec 2014 (5 months)
Led cross-functional engineering teams using Agile frameworks to deliver software solutions and improved delivery consistency across projects.
Software Developer
Daymon Worldwide
Jan 2013 - Jul 2014 (1 year 6 months)
Directed offshore development to support 50+ business managers, improving collaboration and reducing manual coordination time by 40%.
Developed LabRAT, an internal asset management tool to remotely configure and deploy VMs for call center support and led a UI/UX redesign recognized with an HP eAward for Innovation.
Education
Degrees, certifications, and relevant coursework
Boston College - Carroll School of Management
Master of Business Administration, Business Administration
2016 - 2020
Activities and societies: Member of Beta Gamma Sigma Honor Society
Completed a Master of Business Administration with membership in Beta Gamma Sigma honor society (top 10% of class).
Union College - School of Physics and Astronomy
Bachelor of Science, Physics
2007 - 2011
Earned a Bachelor of Science with a major in Physics and a minor in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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