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Arkadiy Norkin

@arkadiynorkin

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Technology Leader | Driving R&D → Production with Measurable ROI

United States

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What I'm looking for

I seek leadership roles driving cross-functional Agile delivery of AI/XR/automation initiatives where I can scale R&D to production, improve developer velocity, and deliver measurable business outcomes in collaborative, growth-oriented environments.

Senior technology and operations leader with 10+ years of experience driving enterprise-scale programs across healthcare, logistics, and services, with a focus on translating emerging technologies into measurable business impact.

Proven track record of building and scaling innovation from concept to production, including founding an Advanced Technology function at XPO Logistics and leading AI-driven transformation at Language Bridge to improve efficiency, reduce costs, and unlock new growth opportunities.

Leads high-impact initiatives spanning Agile transformation, platform strategy, and operational performance (consistently improving delivery speed, product quality, and business outcomes in complex, cross-functional environments).

MBA from Boston College with a foundation in software engineering and physics; combines technical fluency with executive-level program leadership to align stakeholders, prioritize investments, and deliver results at scale.

Experience

Work history, roles, and key accomplishments

Current

Director, Program Management

Current

Language Bridge, LLC

Mar 2025 - Present (1 year 1 month)

Developed and executed company-wide AI strategy and digital transformation initiatives, driving revenue growth and service expansion. Built KPI and reporting frameworks that reduced manual overhead by ~20% and improved operational visibility, while deploying/scaling AI agents to increase capacity and reduce operating costs.

Senior Technical Program Manager

IntelyCare

Dec 2023 - Aug 2025 (1 year 8 months)

Directed two agile software teams to deliver scheduling features that reduced errors by 15% and increased shift coverage; accelerated deployment cadence from quarterly to bi-weekly while cutting introduced bug frequency by over 50%.

Program Management CI CD Release Management Real Time Systems Stakeholder Management

Agile Program Manager

Publicis Sapient

May 2022 - Apr 2023 (11 months)

Owned technical program delivery for client-facing digital platforms, increasing developer velocity by 40% and doubling deployment frequency while leading a SAFe delivery plan for international launches across LATAM.

SAFe Agile Coaching Program Delivery Stakeholder Management Jira

Senior Project Manager

XPO Logistics

Feb 2020 - Apr 2022 (2 years 2 months)

Founded the Advanced Technology Team and operationalized R&D pilots in AR/VR, AI/ML, and autonomous systems, launching VR and Google Glass solutions that improved training retention, increased associate efficiency by 10%, and reduced picking errors by 75%.

R&D Operationalization AR VR AI ML Innovation Management Pilot To Production Program Management ROI Analysis

Project Manager

XPO Logistics

Sep 2016 - Feb 2020 (3 years 5 months)

Managed the Enterprise Architecture team to deliver $250K+ annual EBITDA improvement via automation and data quality work and executed a Jira cloud migration that yielded over $300K annual infrastructure cost savings.

Enterprise Architecture Automation Data Quality Project Management SDLC

PMO Manager

Daymon Worldwide

Dec 2014 - May 2016 (1 year 5 months)

Partnered with CIO and executives to prioritize initiatives, secure funding, and institutionalize standardized workflows that increased transparency into project status across business units.

Prioritization ROI Analysis Governance Stakeholder Management Process Standardization Smartsheet Confluence

Technical Project Manager

Daymon Worldwide

Jul 2014 - Dec 2014 (5 months)

Led cross-functional engineering teams using Agile frameworks to deliver software solutions and improved delivery consistency across projects.

Technical Project Management Agile Scrum Jira SDLC Vendor Management

Software Developer

Daymon Worldwide

Jan 2013 - Jul 2014 (1 year 6 months)

Directed offshore development to support 50+ business managers, improving collaboration and reducing manual coordination time by 40%.

Software Development Collaboration Java C++Process Improvement SDLC Communication

Software Engineer

Hewlett-Packard

Sep 2011 - Jan 2013 (1 year 4 months)

Developed LabRAT, an internal asset management tool to remotely configure and deploy VMs for call center support and led a UI/UX redesign recognized with an HP eAward for Innovation.

Java UI UX Internal Tools Virtualization Automation Software Engineering Asset Management Testing