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Arjun Shaju

@arjunshaju

ServiceNow Developer at ServiceNow Software Development India who delivered a customized Travel Request workflow for the Employee Portal.

India

Message

At ServiceNow Software Development India Pvt Ltd, I delivered a customized Travel Request workflow on the Employee Portal based on Figma designs. The workflow served 30,000+ employees, met business requirements, and earned formal recognition.

I implemented Gen AI-powered Search on the Employee Center homepage alongside a dedicated search team, and enhanced the Employee Portal and mobile pages and widgets for Workvivo integration. I also supported HR Case Management configuration and module enhancements.

Earlier, at Cognizant Technologies Pvt Ltd and Wipro Limited, I developed customized portal pages and widgets, platform customizations, and workflows. I’m certified as a ServiceNow System Administrator, Application Developer, and Customer Service Management specialist, and have also built Selenium test automation suites using Claude.

Experience

Work history, roles, and key accomplishments

Senior Software Engineer

ServiceNow Software Development India Pvt Ltd

Aug 2024 - Aug 2026 (2 years)

Delivered a fully customized Travel Request workflow on the Employee Portal based on Figma designs, serving 30000+ employees. Implemented Gen AI-powered Search on the Employee Center portal and supported HR Case Management configuration.

ServiceNow Employee Portal Widget Development AngularJS JavaScript HTML Bootstrap CSS Flow Designer Workflow Management Selenium Claude AI Search HR Case Management REST APIs UI Policies Client Script Business Rules

Senior Infra Developer

Cognizant Technologies Pvt Ltd

Oct 2022 - Aug 2024 (1 year 10 months)

Implemented and delivered highly customized portal pages and widgets as per client requirements. Developed and maintained business rules, client scripts, UI policies, data policies, UI actions, and ACLs to support platform customizations.

ServiceNow Portal development Widget Development AngularJS JavaScript HTML Bootstrap CSS Business Rules Client Script UI Policies Data Policies UI Actions ACLs Flow Designer Workflow Management Service Catalog

Senior Project Engineer

Wipro Limited

Dec 2021 - Oct 2022 (10 months)

Developed customized Employee Portal pages and widgets and implemented complex workflows for reputed clients. Analyzed business requirements and collaborated with TPMs, Business Analysts, UX team, and Architects to implement effective solutions.

ServiceNow Employee Portal Widget Development AngularJS JavaScript HTML Bootstrap CSS Workflow Management Business Analysis Stakeholder Management

Project Engineer

Wipro Limited

Oct 2019 - Dec 2021 (2 years 2 months)

Built foundational ServiceNow administration experience, including ITSM modules (Incident Management and Problem Management), Automated Test Framework (ATF), and Asset Model Management. Contributed to custom Employee Portal development and managed update sets, scheduled jobs, reports, surveys, and SLA configurations.