Arjay Galvez

Created and updated WooCommerce product pages, checking SKUs, details, image order, links, and presentation against instructions. Prepared product images and corrected main and localized pages, tracking updates in a product listing spreadsheet.

Researched products from supplier and competitor websites, collecting and organizing product data in Airtable and Excel. Provided general administrative and operational support, including supplier communication and inventory planning.

Accurately entered and managed order details in Salesforce by logging into the company ordering portal and transferring data line by line. Ensured 100% data accuracy by reviewing product information, quantities, pricing, and customer details before submission.

Cleaned weekly Excel contact sheets and arranged names, email addresses, phone numbers, and other details in the correct columns. Verified email addresses with Hunter.io and reviewed records for accuracy.

Reviewed and validated product listings, SKU combinations, and pricing across spreadsheets to ensure accuracy. Cleaned and organized product data, preparing and uploading records into the PIM system (Sales Layer) and creating SKUs for WooCommerce.

Provided extensive back-office support for ecommerce operations, a construction equipment marketplace and procurement platform. Efficiently managed and executed various remote tasks from the Philippines, ensuring seamless support for ecommerce initiatives.

Entered new and updated scholarship application information from websites into Airtable. Reviewed incomplete or inconsistent records and corrected entries from source information.

Conducted online research using client-provided URLs and additional web searches to gather relevant company and contact information. Collected, verified, and organized research data according to the client's required format.

Contributed to Real Estate back-office support, orchestrating seamless operations while working remotely from the Philippines. Leveraged the efficiency of Upwork.com to significantly impact the success of Real Estate initiatives.

Researched companies and senior contacts, including headquarters, industry, revenue, titles, and available contact details. Organized findings and LinkedIn profile links in client-provided Excel sheets.

Updated Shopify product and inventory information through manual entry and bulk uploads, scaled images, and checked item details.

Researched e-commerce category URLs and organized them in a master spreadsheet. Collected Amazon product reviews for assigned categories and submitted remarks and analysis in Google Sheets.

Researched product information and maintained Shopify product data using Excel and Google Sheets.

Collaborated with hiring managers to align position requirements with organizational goals. Conducted thorough reviews of online portfolios and resumes for candidate pre-screening and managed candidate information in Excel files.

Managed delinquent auto-loan accounts, communicated effectively via telephone for collections, and processed payments accurately. Reviewed transaction history with customers, negotiated payment arrangements, and provided insights on JPMorgan Chase Bank's products and services.

Served as a Collections Agent for Citibank N.A., managing financial accounts specializing in collection attempts regarding credit card payments. Handled warm and cold call transfers involving fraud cases and escalations, addressing requests with precision.

Managed back-office tasks including consumer account maintenance, payment processing, and email correspondence. Ensured timely responses and resolution of customer concerns while demonstrating strong organizational, communication, and data entry skills.

Handled PDF document review, editing, and conversion tasks. Ensured compliance with project requirements, oversaw the Check-in-Document (CID) process, and supported project workflows by publishing approved files.

Completed a Diploma of Technology in Computer Hardware Servicing NCII from 2008 to 2010.