At PT. Teknologi Kuliner Kekinian, I support customers using the Runchise POS product. I validate reported hardware and software issues, help set up QRIS and BCA EDC integrations, and guide customers remotely or during visits.
At PT. Intersoft Solutions, I troubleshoot customer POS hardware and software and visit customers for installations and maintenance. I also connect POS systems with platforms including Shopee, Tokopedia, and Lazada, and create escalation tickets for the Product and Device Teams.
Earlier, I worked in IT Support at UP.PKB Pulogadung and DKI Jakarta Parks and Urban Forestry Agency, maintaining and repairing office hardware and software. I also installed requested hardware and network equipment and recorded hardware movements.
