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Archak Basak

@archakbasak

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Senior Technical Support Engineer at Loco monitoring live streaming systems and investigating production incidents.

India

Message

At Loco, I monitor live streaming platform health using AWS CloudWatch, CloudFront, Grafana, and AWS EKS. I investigate incidents, reproduce issues with Jam.dev, and escalate findings to engineering teams through JIRA.

I use Amplitude and Metabase to examine streamer and viewer behavior during incident investigations, and support AWS IVS operations. Previously, as a Production Support Engineer/DevOps at mthree-Vendor, Walmart - Client, I analyzed logs and resolved alerts using Splunk, improving system reliability by 25%.

At Accenture, I developed CI/CD pipelines with Jenkins and automated deployment workflows for microservices in Docker containers. As an intern there, I developed a Pizza Ordering WebApplication using Java Servlets, Hibernate, and Spring Boot.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Loco

Mar 2026 - Present (7 months)

Proactively monitored real-time platform health and system performance using AWS CloudWatch, CloudFront, Grafana (Prometheus), and AWS EKS to ensure uninterrupted streaming services. Conducted incident reproduction and analysis using Jam.dev to identify root causes and escalate issues to engineering teams via JIRA.

Cloudwatch Amazon Cloudfront Amazon EKS AWS IVS Grafana Prometheus Postman Amplitude Metabase Jam.Dev Jira Uptimia

Technical Support Engineer I

Loco

Mar 2025 - Feb 2026 (11 months)

Monitored system health and performance metrics using Grafana and Prometheus, and analyzed logs and resolved alerts using Splunk, improving system reliability by 25%. Coordinated with cross-functional teams during critical incident resolutions to ensure minimal downtime.

Cloudwatch Amazon Cloudfront Amazon EKS AWS IVS Grafana Prometheus Postman Amplitude Metabase Jam.Dev Jira Uptimia

Production Support Engineer/DevOps

mthree-Vendor, Walmart - Client

Jul 2024 - Jan 2025 (6 months)

Managed container orchestration and deployment using Kubernetes. Monitored system health and performance metrics using Grafana and Prometheus, and analyzed logs and resolved alerts using Splunk, improving system reliability by 25%.

Kubernetes Grafana Prometheus Splunk Cloudwatch Amazon Cloudfront Amazon EKS AWS RDS AWS IVS Postman Amplitude Metabase Jam.Dev Jira Uptimia

Associate Software Engineer

Accenture

May 2022 - Mar 2023 (10 months)

Developed and maintained CI/CD pipelines using Jenkins, reducing build times by 30%. Streamlined version control and collaboration using GitLab and SVN, and automated deployment workflows for microservices in Docker containers.

Jenkins Gitlab SVN Docker SoapUI IBM ODM Decision Services Network Monitoring

Associate Software Engineer Intern

Accenture

Jan 2022 - Mar 2022 (2 months)

Developed a Pizza Ordering Web Application leveraging Java Servlets, Hibernate, and Spring Boot. Implemented user-friendly features like real-time cost calculation and seamless UI integration, and applied agile methodologies to ensure timely and high-quality deliverables.

Java Servlet Hibernate Spring Boot Agile