At Rootquotient Technologies, I built the customer engagement process from the ground up, covering discovery, onboarding, governance, customer health reviews, and account management. I serve as the voice of the customer within the organization.
I manage a portfolio exceeding $10M and lead governance across more than 40 enterprise customers in North America and Europe. I partner with founders, product teams, engineering, and delivery to align customer expectations with business objectives.
At Corona Jewelry, I supported the modernization of a legacy ERP platform for a 200-person organization. I worked with eleven departments to understand their workflows and mapped end-to-end jewellery manufacturing requirements to SAP as the proposed ERP solution.
At PsiberTech Solutions, I served as the primary customer-facing consultant for enterprise software engagements across CRM, ERP, business intelligence, and custom software. I worked with customers to understand their business objectives and connect them with delivery teams throughout implementation.
