Ara Svasyan

Manage a WooCommerce-based e-commerce platform, configuring payment gateways, product imports, and integrations with Meta Commerce and Google Merchant Center. Optimize website performance, SEO, and user experience while evaluating plugins and automation solutions.

Manage end-to-end customs clearance for commercial import and export shipments, ensuring compliance with Armenian and EAEU regulations. Coordinate with customs authorities, freight forwarders, and clients while preparing documentation and audit-ready reports.

Managed onboarding of new restaurant partners, created digital menus, and utilized HubSpot for partner relationship management. Coordinated with internal teams to support successful partner launches and improve operational efficiency.

Coordinated domestic and international freight operations, working with suppliers, carriers, and logistics providers. Assisted with transportation planning, shipment coordination, and monitoring freight costs.

Coordinated chatbot implementation across clients, developers, and marketing teams, planning activities and monitoring progress. Optimized CRM processes, supported QA initiatives, and prepared reports and system performance analysis.

Supervised daily customer support operations and team performance, coaching team members to improve service quality. Prepared operational reports, coordinated scheduling, and improved documentation processes.

Managed customer communications and relationship support, resolving issues while maintaining high service standards. Maintained customer records and operational documentation, supporting day-to-day business operations.

Bachelor of Business Administration degree from the American University of Armenia.