Open to opportunities

Aram Schwartz

@aramschwartz

Message

Operations and data specialist with a focus on process optimization.

United States

Message

What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for growth.

As an operations and data specialist with over 5 years of experience, I have a proven track record of improving processes and optimizing workflows. My expertise lies in delivering actionable reporting and enhancing efficiency through the use of Excel, database systems, and CRM platforms. I take pride in my ability to reduce turnaround times and ensure regulatory compliance while maintaining exceptional customer service standards.

In my current role as a Licensing Specialist at the New Jersey Division of Consumer Affairs, I manage complex licensing inquiries and have successfully streamlined processes to reduce resolution times by 30%. My previous experiences include working as a Metadata Specialist and Sales Support Specialist, where I led teams to boost productivity and improve accuracy in reporting. I am passionate about leveraging data to drive decision-making and enhance operational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Licensing Specialist

Current

New Jersey Division of Consumer Affairs

Feb 2024 - Present (1 year 6 months)

Managed 50+ daily complex licensing inquiries, ensuring full regulatory compliance while maintaining exceptional customer service standards. Streamlined nursing licensing inquiry process, reducing resolution time by 30% through strategic database optimization and process enhancements.

Regulatory Compliance Customer Service Database Optimization Process Optimization Conflict Resolution

Contract & Project Work

Various Clients

Aug 2019 - Jan 2024 (4 years 5 months)

Provided administrative support and data entry services for multiple organizations. Created Excel dashboards and process templates that reduced client reporting time by 40%.

Administrative Support Data Entry Excel Dashboard Quality Assurance Testing

Metadata Specialist

Callisto Media

Aug 2021 - Nov 2022 (1 year 3 months)

Transformed thousands of digital assets into purchasable publications, ensuring accuracy across multiple databases. Led 4-person team on sales assets to boost national sales productivity 20% through improved cataloging processes.

Metadata Management Database Accuracy Team Leadership Project Management

Sales Support Specialist

Callisto Media

Aug 2020 - Aug 2021 (1 year)

Analyzed data from partner databases with Excel, reducing report preparation time by 75% and improving accuracy by 20%. Expedited sales operations including order fulfillment and inventory management, decreasing customer complaints by 20%.

Data Analysis Excel Sales Operations order fulfillment Inventory Management

Account Management Specialist

TechSoup

May 2018 - Jul 2019 (1 year 2 months)

Managed 500+ nonprofit accounts including major partners like United Way. Achieved 99% support resolution rate while providing technical support via CRM, email, chat, and phone.

Account Management Technical Support CRM Resource Allocation