Arafat L

Managed end-to-end delivery of Agile projects, facilitating Scrum ceremonies and improving sprint predictability while using metrics (velocity, burn-down) to drive continuous improvement and on-time delivery.

Led end-to-end data migration projects, streamlining migration processes to reduce overall migration time and managing stakeholder communication to achieve high CSAT and on-schedule delivery.

Drove data-driven strategies that increased CSAT from 70% to 90% by improving data accuracy, building dashboards for decision-making, and leading cross-functional teams to meet timelines.

Led end-to-end data analytics and ETL projects using Agile practices to deliver on-time, within-budget solutions, implement process improvements, and improve team productivity and data literacy.

Provided technical support achieving a 95% first-call resolution rate, created knowledge articles to reduce resolution time by 15%, and trained new hires to improve team efficiency.

Improved e-catalogue engagement by 30% and lead conversion by 25% through content optimization, A/B testing, SEO, and targeted email campaigns that increased leads 20%.

Completed a Bachelor-level program in Computer Science and Engineering focusing on core computing subjects and engineering fundamentals.

Completed a Diploma in Computer Technology covering practical and theoretical aspects of computing and technical skills development.