At Rare Carat, I managed vendor and stakeholder communication for 150+ partners, reducing dispute resolution time by 30%. I also handled payments, refunds, and reconciliation, achieving 100% on-time payments while reducing discrepancies.
I coordinated with customer support on 50+ daily tickets and helped improve SLA adherence by 20%. I also developed returns and reverse logistics SOPs and contributed to 10–15% efficiency gains.
At Coding Invaders, I processed loan applications and contributed to approximately €630,000 in revenue. I handled escalations and client queries, supported payment and refund analysis, and managed KYC verification and credit eligibility processes.
At ICICI Bank Limited, I supported branch operations and financial transactions while ensuring KYC/AML compliance. I improved customer service, raising branch NPS from 58% to 94%, and mentored team members across processes and products.
