apurva mishra
@apurvamishra1
AI Product Manager shipping LLM products that drive engagement, retention, and revenue.
IndiaWhat I'm looking for
I’m an AI Product Manager and Strategy & Operations leader (MBA, IIM Rohtak) who ships user-facing AI products from zero-to-one—then ties them to engagement, retention, and revenue. I currently own LLM-powered chat, resolution, and agentic experiences end-to-end across a 200+-outlet QSR network, defining roadmap, making scope/sequencing tradeoffs, and shipping weekly.
Hands-on with LLMs, RAG, embeddings, and agent frameworks, I’ve delivered measurable outcomes like a zero-to-one complaint-resolution chat experience that lifted resolution rate 25% and a custom 8-skill Claude plugin to turn outlet-level workbooks into anomaly alerts, cost-driver diagnosis, rankings, and auto-generated dashboards. Previously at Capgemini, I led global enterprise Salesforce programs for Boeing and ENEL (Health Cloud, CPQ, Service Cloud), owning release governance and go-live for teams up to 50, while delivering under strict security/privacy controls with zero reported data incidents over 24 months.
Experience
Work history, roles, and key accomplishments
Assistant General Manager (AI)
Burger Singh
Jul 2025 - Present (1 year)
Owned end-to-end delivery of LLM-powered customer and franchise chat resolution experiences across a 200+ outlet QSR network, including discovery through weekly launch and iteration. Built LLM-powered MIS and P&L agent workflows using retrieval over outlet-level data, and led related data infrastructure and unit-economics modeling to support pricing and margin decisions.
Project Manager
Capgemini Technology Services
Aug 2023 - Jun 2025 (1 year 10 months)
Led end-to-end global Salesforce program delivery for Boeing and ENEL across Health Cloud, CPQ, and Service Cloud streams, owning planning, release governance, and go-lives across teams. Authored 20+ BRDs/FRDs and user stories, drove Agile/SAFe governance across multiple PI cycles, and coordinated CXO stakeholder steering and release-readiness reviews.
Operations Associate
FreshConnect
Jun 2018 - Jul 2020 (2 years 1 month)
Supported inventory reconciliation and stock rotation across SKUs and a warehouse, improving inventory accuracy and reducing shrinkage. Coordinated daily order fulfillment and delivery performance reporting, and conducted retailer discovery interviews to map purchasing processes and pain points.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Rohtak
Master of Business Administration (MBA), Operations & Marketing
2021 - 2023
Grade: CGPA 8.0/10
Earned an MBA in Operations & Marketing at IIM Rohtak from 2021 to 2023.
Krishna Institute of Engineering & Technology
Bachelor of Technology (B.Tech), Mechanical Engineering
2014 - 2018
Grade: CGPA 9.0/10
Earned a B.Tech in Mechanical Engineering at Krishna Institute of Engineering & Technology, Ghaziabad from 2014 to 2018.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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