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April Whitehurst

@aprilwhitehurst

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Case Management Team Lead at CLUB Inc who connected clients with community resources and supported recovery goals.

United States

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At CLUB Inc, I connected clients with community resources to support recovery and goal completion. I also provided classroom-based and in-vivo instruction for children and adults in psychosocial functional areas.

At Verizon Wireless, I provided customer service and technical support, and received the 100% Club award for perfect survey results in August and October.

At BioLife Plasma Services, I trained Medical Historians on Standard Operating Procedures and center policy, and headed the Environmental Health, Safety, and Security Committee. I also assisted with administrative work, including data entry and file organization.

Experience

Work history, roles, and key accomplishments

Case Management Team Lead

CLUB Inc

Apr 2012 - Jun 2017 (5 years 2 months)

Provided linkages to community resources for clients to aid in recovery and goal completion. Delivered classroom and in-vivo instruction in psychosocial functional areas for children and adults.

Case Management Community Resources Psychosocial Instruction Client Relations Goal Setting

Customer Service Coordinator

Verizon Wireless

Jul 2011 - Apr 2012 (9 months)

Provided customer service and technical support for Verizon Wireless customers. Received award for 100% Club perfect survey results for August and October.

Customer Service Technical Support Communication Skills Problem Solving

Airman Leader

USAF 419th Reserve Unit

Oct 2009 - Oct 2011 (2 years)

Served as Airman Leader for the 363d Maintenance Squadron during technical training and development.

Leadership Training team development

Receptionist/Senior Plasma Center Technician

BioLife Plasma Services

Mar 2008 - Mar 2011 (3 years)

Served as Committee Head for Environmental Health, Safety, and Security, performing audits and communicating with regional and corporate representatives. Trained new employees in accordance with Standard Operating Procedures and Center Policy, and assisted in administrative work including data entry and file organization.

Training Audit Data Entry Administrative Support Safety Compliance