Open to opportunities

April Absin

@aprilabsin

Message

Experienced professional in customer service and technical support.

Philippines

Message

What I'm looking for

I am seeking a remote position that leverages my skills in organization and technology.

I am an experienced professional with a strong background in customer service, technical support, and reservations. My career has been marked by my ability to exceed sales targets and deliver exceptional service to clients. I thrive in dynamic environments where I can utilize my organizational skills and problem-solving abilities to support daily operations and team goals.

During my time as an Outbound Sales Agent at Sutherland Global, I consistently exceeded monthly sales targets while building rapport with customers and addressing their needs. My experience at IBEX Global further honed my skills in handling flight bookings and resolving urgent travel concerns efficiently. I am adept at using various CRM and reservation systems, which allows me to provide high-quality service and support to clients.

Experience

Work history, roles, and key accomplishments

Outbound Sales Agent / Sales Reservation Specialist

Sutherland Global

May 2023 - Jun 2025 (2 years 1 month)

Conducted outbound calls to sell insurance products and consistently exceeded monthly sales targets. Processed hotel bookings, rebookings, and cancellations while applying Hilton policies and promotions to assist guests.

Outbound Sales Insurance Sales Sales Targets Customer Service Hilton Policies Salesforce Einstein 360

Sales Reservation Representative

IBEX Global

Nov 2022 - Apr 2023 (5 months)

Handled flight bookings, rebookings, cancellations, and rewards, resolving urgent travel concerns with efficiency. Delivered high-quality service using various airline systems.

Travel Concerns Customer Service Altea Amadeus ACSR Conflict Resolution Time Management

Technical Support Representative

Teleperformance

Dec 2021 - Jul 2022 (7 months)

Assisted with Xfinity modem activation and troubleshooting, guiding customers through technical solutions. Documented and escalated unresolved issues to ensure timely resolution.

Technical Support Troubleshooting Modem Activation Xfinity Google Workspace

Education

Degrees, certifications, and relevant coursework

Unknown School

High School Diploma, Humanity and Social Sciences

Completed studies in Humanity and Social Sciences, gaining foundational knowledge in various social and humanistic disciplines. Developed critical thinking and analytical skills essential for further academic and professional pursuits.