apoorva chikara

Owned end-to-end operational planning and delivery of a large-scale regional programme spanning 3,339 locations, established KPIs, designed governance frameworks, led weekly performance reviews, and drove corrective-action protocols against delivery targets. Built real-time monitoring infrastructure tracking 80,000+ field touchpoints, enabling same-day visibility on coverage, output, and quality m

Managed field programme delivery across 500,000 households, coordinated 50+ field agents, monitored daily output against targets, and rerouted implementation teams in real time based on performance data. Identified 6 structural bottlenecks across 3 districts; redesigned delivery workflow with named accountability at each stage, process efficiency improved 72% within 60 days.

Managed end-to-end delivery of a governance capacity-building programme for 40+ civil society and government organisations in Serbia, led a 5-member team, tracked milestone completion against programme log frame, and reported to senior USAID leadership on a fortnightly cycle. Developed analytical frameworks informing regional reform strategy; translated findings into policy briefs for senior gover

Led central programme operations across 30+ partner organisations, owned resource allocation, performance tracking, SOP design, and escalation management; scaled delivery network from 60 to 100+ implementation sites within one fiscal year. Led cross-institutional programme across 100+ partner sites integrating data analytics, service infrastructure, and capacity building; programme contributed to

Founded and scaled a doorstep car cleaning service from pilot to steady-state operation within 6 months, owned full P&L across a Rs 1 crore+ revenue operation, managing pricing strategy, unit economics, field agent costs, and equipment procurement. Built the agent sourcing, onboarding, and training pipeline from scratch, recruited and deployed 15 field agents across 6 service zones in Mumbai; desi

Designed and implemented an UN-aligned institutional improvement programme, restructured staff onboarding, daily workflows, and performance tracking frameworks; achieved 20% improvement in retention and 70% active participation in co-curricular programming.

Designed and launched India's first same-day apparel delivery programme end-to-end, built multi-node fulfilment model, defined carrier-mix rules, and authored SOPs covering inbound, dispatch, and last-mile handoffs; sustained 90%+ on-time delivery at flat per-order cost from go-live. Led cross-functional launch readiness coordination with logistics, merchandising, and technology teams, developed l

Master of Public Affairs from Indiana University Bloomington, with Dean's Scholarship and Dean's Award for Policy Innovation.

Bachelor of Business Administration in Marketing from Amity University Mumbai.