Aphrodite Mkhonde

I am an experienced customer service consultant and receptionist with over 20 years of delivering professional, friendly and solution-driven service. I consistently resolve inquiries and handle complaints while maintaining a high level of professionalism and integrity.

My background includes extensive front-line customer support, call centre operations, and reception duties where I managed email and query handling, administration tasks, and time-sensitive problem solving.

I hold certificates in Data Capturing, Office Administration and Communication from Quest Business School and completed adult matricification through UMALUSI, which support my administrative and communication capabilities.

I am dependable, organized, and focused on creating positive customer experiences; I work well independently and as part of a team and am committed to continuous improvement in service delivery.