Aphiwe Hadebe
@aphiwehadebe
Customer service and call centre professional with financial advisory support experience at Matla and training in telesales and customer care.
South AfricaWhat I'm looking for
At Matla, I engaged with clients professionally, built positive relationships through respectful communication, and supported discussions about financial services and products. I listened to client needs and responded using problem-solving and decision-making skills.
At Thelma’s Kitchen, I provided customer care and responded to enquiries in a busy service environment. My call centre training covered telephone etiquette, customer care, telesales scripting, and communication; I’m seeking an entry-level opportunity in remote customer service, call centre, telesales, or finance administration.
Experience
Work history, roles, and key accomplishments
Junior Financial Advisor
Matla
Jul 2026 - Sep 2026 (2 months)
Engaged with clients in a professional and customer-focused manner, building positive relationships through clear communication and supporting financial service discussions.
Customer Care
Thelma's Kitchen
Jun 2017 - Dec 2019 (2 years 6 months)
Provided helpful customer care and responded to customer enquiries, communicating professionally to support a positive customer experience.
Education
Degrees, certifications, and relevant coursework
University of South Africa (UNISA)
Fundamental Banking in Risk Management, Risk Management
2026 - 2026
Completed a course in Fundamental Banking in Risk Management from March 2026 to July 2026.
Tshwane North College
Business Management, Business Management
2024 - 2026
Pursued a Business Management program from July 2024 to August 2026.
Trinity Secondary School
Matric, General
2017 - 2021
Completed Matric from January 2017 to December 2021.
Skills Excel Training Institute
Call Centre Training, Call Centre
Completed call centre training covering telephone etiquette, customer care, telesales scripting, and communication skills.
UK Call Centre Training
Call Centre Training, Call Centre
Completed a UK call centre training programme and received certificates.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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