Looking for a job

Aqsa Aftab

@anxioususer1

Customer Service Associate at Amazon Logistics who resolved delivery escalations and supported order tracking in English and Hindi.

India

Message

What I'm looking for

I’m seeking a remote role in logistics support, customer communication, or virtual assistance.

At Amazon Logistics, I handled real-time customer queries, delivery tracking, and logistics updates. I also resolved delivery escalations and shipping inquiries using clear, structured messaging in English and Hindi.

In academic and independent projects, I drafted and formatted guides, summaries, and official documents, and proofread materials for clarity and accuracy.

I also created event flyers and digital announcements using Canva. I’m currently studying for a BA LLB at Dixit College of Law / Mahatma Jyotiba Phule Rohilkhand University.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon Logistics

Handled real-time customer queries, delivery tracking, and logistics updates in a fast-paced environment. Resolved delivery escalations and shipping inquiries while maintaining strong performance metrics.

Customer Support Escalation Handling Real Time Inquiry Resolution Order Tracking Support SLA Management Bilingual Communication English Hindi

Digital Formatting & Content Assistant

Academic & Independent Projects

Drafted and formatted clear, structured academic guides, summaries, and official documentation with high readability. Created event flyers and visual updates using Canva, and proofread written materials for accuracy and clarity.

Document Formatting Proofreading Canva Google Docs Microsoft Word Content Creation