Łażą Nwanze
@anwanze
I support customers with compliant money transfers, shipments, claims, and issue resolution.
PolandWhat I'm looking for
At MoneyGram in Warsaw, I assist customers with sending and receiving money transfers, verify identities and transaction details, and support compliance with anti-money-laundering and financial regulations.
I previously supported FedEx customers in Katowice through high-volume email and chat interactions. I processed shipment requests, claims, and refunds, helped with tracking and issue resolution, and worked with internal teams to support timely delivery and customer satisfaction.
I'm also interested in building a mixed farming business focused on raising goats and growing crops, including tobacco for export subject to ministry approval.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
MoneyGram
Jan 2024 - Jan 2026 (2 years)
Assisted customers with sending and receiving money transfers, verified identities and transactions, resolved complaints and failed transactions, and maintained accurate records while ensuring compliance with anti-money laundering regulations.
Education
Degrees, certifications, and relevant coursework
Akademia Nauk Stosowanych Wszia Opole
Master's degree, Administrative Management
2024 -
Pursuing a Master's degree in Administrative Management, focusing on organizational leadership and operational efficiency.
Delta State University
Bachelor's degree, Chemistry Education
2015 - 2019
Pursued a Bachelor's degree in Chemistry Education, gaining a strong foundation in chemical principles and teaching methodologies.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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