Open to opportunities

Anu Walker

@anuwalker

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Strategic Business Consultant with over 10 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a Strategic Business Consultant with over 10 years of experience in customer service and management. My expertise lies in creating and executing successful work environments that foster engagement and productivity. I am dedicated to analyzing business application updates and staying current with industry trends to ensure compliance and drive results.

Throughout my career, I have focused on increasing brand awareness, engagement, and conversion rates. My role at Wells Fargo as a Lead Business Consultant allowed me to lead support functions for multiple business groups, contributing to large-scale strategic initiatives. I pride myself on building long-term relationships with customers, ensuring their financial goals are met through meaningful conversations and personalized service.

Experience

Work history, roles, and key accomplishments

Online Order Filling Team Associate

Walmart

Aug 2022 - May 2025 (2 years 9 months)

Filled and dispensed online orders, ensuring accuracy and customer satisfaction. Located, prepared, and packaged merchandise, making appropriate product substitutions as needed.

order fulfillment Inventory Management Customer Service Product Knowledge Packaging

Sr Lead Business Consultant

Wells Fargo

Nov 2019 - Jul 2022 (2 years 8 months)

Led support functions for multiple business groups and contributed to large-scale strategic initiatives. Managed a pipeline of digital business applications using Microsoft Excel and facilitated communication between business owners and personal bankers.

Business Consulting Pipeline Management Microsoft Excel Financial Services Customer Relationship Management Strategic Planning Communication Problem Solving

Associate Customer Service Representative

Wells Fargo

Jan 2016 - Nov 2019 (3 years 10 months)

Performed routine tasks such as answering inquiries and resolving problems, providing a best-in-class customer experience. Supported customers with empathy regarding financial products and services through various channels in a fast-paced, high-volume environment.

Customer Service Financial Products Communication Call Center Operations Data Entry Customer Support

Education

Degrees, certifications, and relevant coursework

Google Certifications

Certification, Cyber Security

Currently pursuing Google Certifications in Cyber Security, with an expected completion date of December 2025. This program focuses on developing expertise in cybersecurity principles and practices.

Harding University High School

High School Diploma, Math and Science

Completed the IB and AP Math and Science Program, focusing on advanced coursework in mathematics and sciences. This program provided a strong foundation in analytical thinking and problem-solving skills.