Anusha Suresh

I’m a detail-oriented reconciliation and insurance operations professional with ~4 years of experience across reconciliation, insurance operations, and customer service. I focus on accuracy, compliance, and efficiency—especially when streamlining processes through automation.

At Standard Chartered Bank, I performed account reconciliations using TLM to identify discrepancies and ensure regulatory compliance. I prepared and maintained open item reports, collaborated with risk teams to design a reconciliation matrix, and reduced discrepancies by 25%.

I also led reconciliation for CCIB operations across 30+ countries, ensuring SLA adherence and escalating unresolved issues. By automating manual tasks using JIRA, I saved 40+ hours/month and improved resolution time by 15%.

Previously, I supported insurance policy administration for corporate clients, managing and updating policies while ensuring data accuracy and compliance. I also handled inbound customer support, resolving queries, and logging cases for timely resolution—strengthening my communication and problem-solving in fast-paced environments.