At EPAM Systems, I’ve delivered Service Cloud and Agentforce proof-of-concept solutions across commerce replatforming, patient case management, and security risk analysis engagements. I currently develop Service Cloud solutions using Apex and Lightning Web Components.
As Key Developer, I’ve worked on Agentforce agent implementation and Prompt Templates for guided actions and security-risk recommendations, with asynchronous Apex supporting foundation-model workflows.
I’ve configured Service Cloud features including Omni-Channel routing, Salesforce Knowledge, Email-to-Case, Einstein Bot, and Live Chat. I’ve also developed Apex, Flows, and Lightning Web Components for community pages and agent experiences.
Previously, at Accenture, I contributed to Salesforce solutions for life-sciences distribution and medical device companies, including Apex development, REST integrations, and Service Cloud and Sales Cloud implementations. I hold eight Salesforce certifications, including Platform Developer II and Service Cloud Consultant.
