I've delivered Salesforce solutions for Accenture clients including Sandvik AB, building Lightning Record Pages, Apex classes, Flows, and Service Cloud Voice capabilities. My automation work reduced case resolution time by 20% while supporting reliable production releases through Gearset.
At Deloitte USI, I built an Einstein Chatbot with Embedded Service for Casey’s and improved self-service adoption by 30%. I also developed Service Cloud and ServiceMax workflows for Illumina, including mobile pages for field service engineers and integrations using Salesforce REST APIs.
Earlier at Atos Syntel, I migrated Salesforce applications from Classic to Lightning and automated policy processes for John Hancock, reducing manual processing time by 40%. I work across Apex, LWC, Flows, integrations, data migration, testing, and deployment, backed by Salesforce Platform Developer I, App Builder, Administrator, and Associate certifications.
