Anurag Rai
@anuragrai
I build data platforms and AI automation that reduce support effort and speed resolution.
IndiaWhat I'm looking for
At CertifyOS, I build end-to-end data and support platforms using Jira APIs, Python, BigQuery, Next.js, and LLM workflows. My work processes 50K+ tickets monthly, improved data freshness from 24 hours to under 2 hours, reduced investigation time by 60%, and improved incident resolution time by 40%.
I've also automated reporting for a 1M+ healthcare dataset at SAMS HR Consulting and built monitoring and incident-detection scripts at CSG Systems. I enjoy connecting data pipelines, internal tools, APIs, ML insights, and AI agents to remove repetitive operational work.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer / Data Platform Engineer
CertifyOS
Feb 2025 - Present (1 year 7 months)
Designed and owned an end-to-end ETL pipeline using Jira APIs, Python, and BigQuery, processing 50K+ tickets per month for analytics and reporting. Built and maintained 20+ BigQuery tables and views powering Ops and Leadership dashboards, ad-hoc analytics, and operational tracking.
Education
Degrees, certifications, and relevant coursework
Jagan Institute of Management Studies (JIMS) Rohini
Master of Computer Applications, Computer Applications
Completed Master of Computer Applications (MCA) from JIMS Rohini, Delhi in 2022.
Babu Banarasi Das University (BBDU) Lucknow
Bachelor of Science, Mathematics
Completed Bachelor of Science with Honours in Mathematics from BBDU Lucknow in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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