At Accenture, I engineer BigQuery ELT pipelines and data quality frameworks that support reliable analytics. My work includes dimensional models and four analytics data marts, along with Looker dashboards for tracking organizational reach, funding effectiveness, and program outcomes.
Previously, I worked on ITSM automation at Accenture, creating Python solutions that auto-resolved more than 50 tickets daily and reduced manual operational effort by 40%. I also developed ServiceNow API workflows and a Dialogflow CX support chatbot with Generative AI integrations.
