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Shubham JenaSJ
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Shubham Jena

@shubhamjena

I build cloud infrastructure and data systems for enterprise AI products.

India
Message

I'm supporting Google LLC cloud infrastructure and AI systems, including Gemini Enterprise, at GlobalLogic. I diagnose customer incidents, improve Buganizer service quality, and resolve Salesforce Vector product issues.

Previously at Ekstasis Technologies, I provisioned and deployed AWS and GCP infrastructure for JPMorgan's CHARMS environment, supporting data pipelines, AI/ML processing, monitoring, security compliance, and deployment standards.

At TCS, I provided L2/L3 support across Azure and GCP hybrid environments for Johnson & Johnson, troubleshooting infrastructure, networking, and application logic while managing compliance and vulnerability monitoring.

Experience

Work history, roles, and key accomplishments

GlobalLogic Technologies Private Limited logoGL
Current

AI Product Support Engineer

Nov 2025 - Present (10 months)

Engineered and maintained high-performance support for Google LLC (Alphabet) client cloud infrastructure and essential AI systems like Gemini Enterprise. Analyzed and resolved intricate customer incidents while driving buganizer improvements in service quality through teamwork with engineering and cross-functional departments.

ET

Data Engineer

Ekstasis Technologies

Apr 2024 - Oct 2025 (1 year 6 months)

Managed cloud infrastructure provisioning and deployment for JPMorgan's CHARMS environment on AWS and GCP, serving as the orchestration layer for data systems. Supported data pipelines and infrastructure monitoring, ensuring efficient data flow for AI/ML processing.

Education

Degrees, certifications, and relevant coursework

Indian Institute of Technology Roorkee logoIR

Indian Institute of Technology Roorkee

Executive Post Graduate, Cloud Computing and DevOps

Grade: 85%

Executive Post Graduate program in Cloud Computing and DevOps, completed in July 2024 with a percentage of 85%.

C.V. Raman Global University logoCU

C.V. Raman Global University

B.Tech/B.E., Electronics and Telecommunication

Grade: 6.8/10

Bachelor of Technology in Electronics and Telecommunication, completed in September 2020 with a grade of 6.8/10.

Microsoft logoMI

Microsoft

Certified Azure Fundamentals

Certified Azure Fundamentals.

LinkedIn logoLI

LinkedIn

Generative AI (Awareness)

Generative AI (Awareness) certification.

AWS logoAW

AWS

Certified Data Engineer Associate

Certified Data Engineer Associate.

Alteryx logoAL

Alteryx

Designer Cloud, Trifacta Classic Core

Designer Cloud, Trifacta Classic Core certification.

Google Cloud logoGC

Google Cloud

Associate Cloud Engineer

Associate Cloud Engineer certification.

Google Cloud logoGC

Google Cloud

Professional Cloud Architect

Professional Cloud Architect certification.

Tech stack

Software and tools used professionally

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