Anuoluwapo Jiboku
@anuoluwapojiboku
I resolve complex fintech customer issues and improve digital onboarding workflows.
NigeriaWhat I'm looking for
At Starling Bank, I managed high-volume international customer interactions across phone, chat, and email, resolving issues across payments, transactions, fraud, card operations, and account access.
I've investigated more than 5,000 complex and sensitive cases, maintained detailed documentation for escalations and complaints, and achieved a 90% caseload closing rate. I use Zendesk, APIs, and CRM systems to identify patterns, follow through on customer needs, and share feedback that improves products and services.
At TechAscend Consulting, I facilitated requirements workshops, optimised workflows to reduce turnaround times by up to 70%, and improved digital onboarding completion by 20%. I also collaborated on API integrations and used Jira, Confluence, SQL validation, and Power BI to support data-driven improvements.
My earlier sales and business development work strengthened my ability to build client relationships, analyse market performance, identify opportunities, and turn customer insights into practical action.
Experience
Work history, roles, and key accomplishments
Managed high-volume inbound and outbound international customer interactions via phone, chat, and email, consistently delivering clear, solution-focused responses with a 90% closing rate on caseload. Investigated over 5,000 complex or sensitive cases including escalations and vulnerable customers, ensuring fair and compliant resolutions.
Education
Degrees, certifications, and relevant coursework
University of South Wales
Master of Science, Business Management
Pursued a Master of Science in Business Management, gaining advanced knowledge in business strategy and management principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Anuoluwapo?
You can contact Anuoluwapo and 90k+ other talented remote workers on Himalayas.
Message AnuoluwapoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
