Open to opportunities

Anulika Helen

@anulikahelen

Message

Experienced virtual assistant delivering organized admin support and responsive customer service.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can manage calendars, emails, and follow-ups, support operations with accurate records, and deliver responsive customer service—so my team moves faster with fewer issues.

I’m an experienced virtual assistant who delivers reliable administrative support—managing schedules, communications, and day-to-day follow-ups to keep operations running smoothly. I’m known for staying organized, handling multiple tasks, and maintaining accurate records with strong customer service.

In my current Administrative Services and Inventory Management Secretary role, I manage incoming calls and customer inquiries, respond to emails and messages, and follow up on orders to support timely delivery and satisfaction. I also maintain and monitor inventory records, organize files and documents, coordinate customer requests, and support accounting record keeping.

As a Personal Virtual Assistant to a CEO at C- Frank Shipping Company, I managed daily schedules, appointments, meetings, and travel arrangements. I prepared reports and official documents, coordinated virtual and physical meetings with reminders, completed data entry and online research, and supported operations by tracking shipments and client requests so the CEO stayed informed.

Earlier experience includes Executive Secretary work, supervising staff and resolving customer complaints in a lounge environment, and serving as a Bank Teller where I processed transactions and maintained compliance. I bring a consistent approach: clear communication, careful attention to details, leadership, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Secretary - Admin & Inventory

Current

O.C Ben Global Enterprise

Jan 2025 - Present (1 year 5 months)

Managed incoming calls and customer inquiries, responded to emails/messages, and followed up on orders to support timely delivery and customer satisfaction. Maintained inventory and transaction records, organized office files, and handled basic accounting record keeping.

Administrative Support Inventory Management Customer Communications Record keeping Microsoft Office

Personal Virtual Assistant

C- Frank Shipping Company

Jan 2024 - Jan 2025 (1 year)

Managed the CEO’s daily schedule, appointments, and travel arrangements while handling communications with clients, partners, and staff. Prepared reports and meeting agendas, coordinated virtual/physical meetings, and supported follow-ups on shipments and operational updates.

Calendar Management Virtual Assistance Meeting Coordination Executive Support Data Entry Online Research Customer Relations

Bank Teller

First City Monument Bank

Jan 2014 - Jan 2015 (1 year)

Processed deposits, withdrawals, and cheque cashing transactions while adhering to bank policies and compliance requirements. Provided customer service, promoted bank products, maintained transaction records, and supported daily cash drawer balancing.

Transaction Processing Customer Service Cheque Cashing Cash Drawer Balancing Compliance Financial Record Keeping Cash Handling Product Promotion

Lounge Operations Supervisor

Ibiza Lounge

Managed staff schedules, monitored team performance, and resolved customer complaints to maintain service quality. Oversaw inventory and cash handling, ensured cleanliness and compliance, and supported training to improve customer experience.

Staff Scheduling Complaint Handling Cash Handling Sales Records Cash Drawer Balancing Team Leadership Event Coordination

Executive Secretary

Afatex Integrated

Managed executive calendars, scheduled appointments, coordinated meetings, and arranged travel itineraries. Maintained confidential files and supported day-to-day administrative operations.

Calendar Management Appointment Scheduling Meeting Coordination Travel Coordination Administrative Support Confidential Files Record keeping Microsoft Office

Education

Degrees, certifications, and relevant coursework

Institute of Management and Technology

Higher National Diploma (HND)

2014 - 2016

Earned a Higher National Diploma (HND) at the Institute of Management and Technology in Enugu. Built foundational knowledge relevant to administrative and operational support roles.

Short-term Rental Academy

Short-term Rental Academy Certificate, Short-term rentals / Property management

Activities and societies: Property search, property management, co-host/lead generation, and Microsoft Office suite.

Completed a short-term rentals certificate focused on property search and property management. Trained on co-hosting and lead generation, along with the Microsoft Office suite.