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Antreas Apostolopoulos

@antreasapostolopoulo

Global Sales Operations Executive at Viva who redesigned merchant onboarding, increasing lead-to-account conversion by 20%.

Greece

Message

At Viva, I redesigned the merchant onboarding flow, increasing lead-to-account conversion by 20% and new-account revenue by 15% within the first three months. I also designed and led the rollout of a 2026 sales bonus structure that increased rep productivity and revenue per rep.

At Webhelp Hellas, I held full P&L accountability for a 160-person site and led 12 Team Leaders and 2 Trainers. Earlier, at Teleperformance Greece, I grew the Google account from 80 to 2,000 people and owned P&L design based on forecasted volumes and staffing.

Experience

Work history, roles, and key accomplishments

Current

Global Sales Operations Executive

Current

Viva

Jan 2024 - Present (2 years 9 months)

Designed and delivered a new merchant onboarding flow, increasing lead-to-account conversion by 20% and revenue from new accounts by 15%. Led the rollout of a new sales team bonus structure for 2026, boosting rep productivity by 40% and revenue per rep by 30%.

Sales Operations Revenue Analysis Forecasting Pipeline Reporting Incentive Design P L Ownership Data Driven Coaching Process Automation PMO Budgeting Vendor Relations Team Leadership Microsoft Office Google Workspace Dynamic Dataverse

Assistant Operations Manager (PMI)

Webhelp Hellas

Apr 2022 - Oct 2023 (1 year 6 months)

Held full P&L accountability for a 160-person site, reporting directly to the Global Operations Manager. Led 12 Team Leaders and 2 Trainers, and managed vendor negotiations, staffing, budgeting, and forecasting.

P&L management Team Leadership Vendor Management Budgeting Forecasting KPI Monitoring Performance Reviews Recruitment CTI Campaign Management

Workforce Manager (Google account)

Teleperformance Greece

Sep 2020 - Apr 2022 (1 year 7 months)

Grew the account from 80 to 2,000 people, landing 3 major projects and making it Teleperformance Greece's largest account. Owned P&L design via forecast-based scheduling and ran KPI evaluations and weekly alignment meetings.

Workforce Management P&L management Forecasting Scheduling KPI Evaluation Stakeholder Management Account Growth

Senior Customer Support Agent

Teleperformance Greece

Feb 2018 - Sep 2020 (2 years 7 months)

Handled customer requests with speed and professionalism. Built support templates and FAQs, and ran root-cause analysis on dissatisfied-customer cases.

Customer Support Root Cause Analysis FAQ Development Template Creation