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@antonioviera
Dedicated IT professional and Data Analytics student
As a dedicated IT professional and Data Analytics student, I bring over 13 years of customer service experience and a strong passion for data-driven roles. With a proven ability to provide exceptional service and communication in dynamic environments, I excel in critical thinking, problem-solving, and ensuring compliance with industry standards.
Throughout my professional journey, I have demonstrated academic achievements and professional excellence, earning recognition for my outstanding performance. With a strong foundation in Data Analytics Tools such as Power BI, SharePoint, and Microsoft Excel, I am well-equipped to drive business growth and improvement.
My experience as an IT Specialist has allowed me to develop and present data visualizations, enhance security measures, and spearhead cybersecurity initiatives. I am confident in my ability to leverage my skills and expertise to drive success in a data-driven role.
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Work history, roles, and key accomplishments
Guardian Angel Hospice
Jun 2020 - Present (5 years 5 months)
Provided high-quality technical support, developed and presented data visualizations, and enhanced security of workstations to ensure HIPAA compliance.
Golden Living Center
Dec 2012 - Jun 2020 (7 years 6 months)
Prepared daily meals, maintained food safety, and provided excellent customer service to residents, families, and staff.
Waterford Place Health Campus
Sep 2010 - Apr 2012 (1 year 7 months)
Assisted in meal preparation, maintained cleanliness, and provided support to residents and families.
Degrees, certifications, and relevant coursework
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