Open to opportunities

Antonio SABBAGH

@antoniosabbagh

Customer Support Specialist with 1 year in multilingual fraud investigation, delivering top CSAT and SLA-compliant support.

France

Message

What I'm looking for

I’m looking for a role where I can support international customers across phone, chat, and email, investigate fraud and risk, meet strict SLAs and KPIs, and grow with a reliable, performance-driven team.

I’m a Customer Support Specialist with 1 year of experience at Remitly, specializing in multilingual (FR / ES / EN) customer support and fraud & risk investigation. I handle sensitive, high-risk cases with professionalism and empathy while maintaining strong performance under strict KPIs and SLA expectations.

In my role, I managed a high volume of daily customer interactions via phone, chat, and email, maintaining 95%+ CSAT on complex cases. I investigate suspicious transactions, prevent fraudulent activity, resolve issues within response time targets, and consistently earn recognition as a Top Performer for performance and reliability through accurate, detail-oriented case handling and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Remitly

Handled high-volume multilingual customer support at Remitly via phone, chat, and email while investigating suspicious transactions to prevent fraud. Maintained 95%+ CSAT, met SLA response targets, and resolved sensitive cases with professionalism and empathy.

Customer Support Multichannel Support Conflict Resolution Multilingual Communication Salesforce CRM Tools