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Alexia Johnson

@alexiajohnson

I lead retail operations, money services, inventory, and customer resolution at Walmart.

At Walmart, I lead retail operations across customer service, Money Center transactions, POS processing, inventory replenishment, and loss-prevention controls. I resolve payment issues and returns while maintaining accurate cash handling, register reconciliations, and end-of-shift audits.

I lead and mentor 15+ associates, onboard new hires, deliver weekly coaching, and build schedules around traffic and labor needs. I also support merchandising, cycle counts, and process improvements that strengthen store performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service

Current

Wal-Mart

Dec 2020 - Present (5 years 9 months)

Resolved customer issues and returns, managing escalations to maintain satisfaction and preserve store reputation.

Customer Service Conflict Resolution Escalation Management

Current

Team Lead

Current

Wal-Mart

Dec 2020 - Present (5 years 9 months)

Led and mentored a team of 15+ retail associates, boosting store sales performance and individual productivity. Conducted weekly coaching sessions, onboarded new team members, and created staff schedules aligned with peak traffic and labor budgets.

Team Leadership Mentorship Coaching Onboarding Scheduling Labour Budgeting Sales Performance Store Operations

Current

Money Services

Current

Wal-Mart

Dec 2020 - Present (5 years 9 months)

Processed cash and special transactions with strict accuracy and compliance with store policies.

Cash Handling Money Center Compliance

Current

Stock Associate

Current

Wal-Mart

Dec 2020 - Present (5 years 9 months)

Operated POS and Money Center services, processed cash and special transactions with accuracy, and resolved customer issues. Executed overnight inventory replenishment, merchandising, and cycle counts.

POS systems Cash Handling Money Center Inventory Management Merchandising Cycle Counts Customer Service Loss Prevention Register Reconciliation Training

Education

Degrees, certifications, and relevant coursework

Lone Star Community College

Major, Education (Early Childhood Development)

Pursuing a major in Education with a focus on Early Childhood Development, including coursework in child development, curriculum, and classroom management.