At Teleperformance, I provide live diagnostic troubleshooting for smart TVs, laptops, and other home appliances. I streamline support intake through live chat and email, register warranty repairs, and escalate complex faults to field deployment engineers.
On iGaming and sportsbook platforms, I delivered customer support through live chat and email. I resolved registration issues, handled KYC verification flows, and investigated payment problems.
At Testronic Labs, I tested video games across platforms, documenting reproducible bugs and their severity. I also carried out regression, smoke, functional, and compatibility testing.
At Domino's Pizza, I handled in-shop customer service, point-of-sale transactions, and order fulfillment. My education includes finance and accounting with a focus on financial market analysis, as well as library and information science.
