Anselm Precious
@anselmprecious
I’m a Web3 Customer Success Specialist who turns issues into trust and retention.
What I'm looking for
I’m a Web3 Customer Support Specialist and Community Moderator, focused on helping users solve problems, understand products, and build confidence in digital finance. I enjoy turning frustrated customers into satisfied ones through exceptional, empathetic support.
In my current work at RedotPay, I support users across Telegram and Discord, handling crypto deposits and withdrawals, wallet transactions, card payment issues, KYC verification, account security, and platform inquiries. I also moderate communities by enforcing guidelines, identifying scam attempts, escalating complex cases, and collaborating with internal teams to resolve issues quickly. I’ve supported 10,000+ conversations, maintained a first response time around 3 minutes, and achieved a 90% CSAT score.
I bring a strong trust-and-safety mindset by actively identifying and removing 500+ scam attempts, phishing links, and impersonation accounts. I use AI-powered productivity and translation tools to deliver efficient multilingual support with speed, consistency, and accuracy.
I’m now seeking opportunities in Customer Support, Customer Success, Community Management, or Community Moderation within innovative Web3, cryptocurrency, and fintech companies. I believe great customer support builds trust, strengthens communities, and directly supports product growth and customer retention.
Experience
Work history, roles, and key accomplishments
✔ Supported 10,000+ customer conversations across Telegram and Discord.
✔ Assisted users from 50+ countries and regions.
✔ Maintained an average first response time of 3 minutes.
✔ Achieved a customer satisfaction (CSAT) score of 90%.
✔ Identified and removed 500+ scam attempts, phishing links, and impersonation accounts.
✔ Contributed to reducing repetitive support inquiries through customer educ
Supported 10,000+ customer conversations across Telegram and Discord, delivering timely assistance on account, card, and cryptocurrency-related inquiries. Assisted users from over 50 countries and regions, providing efficient multilingual support through AI-powered translation tools. Maintained an average first response time of under 3 minutes while ensuring high-quality customer interactions. Ach
Moderator & Community Growth Ambassador
Cyrus Terminal
Feb 2025 - Jun 2025 (4 months)
Moderated the official Telegram community while helping onboard new members, answering inquiries, and escalating technical or project issues. Promoted project announcements and campaigns on X, removed spam/scam/phishing content, and gathered community feedback for the core team.
• Moderated the official Telegram community, fostering a welcoming, informative, and engaging environment while ensuring compliance with community guidelines.
• Responded to community inquiries, assisted new members with onboarding, and escalated technical or project-related issues to the appropriate team.
• Promoted project announcements, campaigns, product updates, and community initiatives acro
• Managed day-to-day field operations, ensuring work was completed efficiently, safely, and in accordance with operational standards and timelines.
• Coordinated field teams, delegated responsibilities, monitored performance, and resolved operational challenges to maintain productivity and workflow continuity.
• Served as the primary point of communication between management and field personnel, e
• Managed end-to-end projects across agricultural production and real estate, overseeing planning, execution, quality assurance, and timely delivery.
• Led the establishment of a meat and seafood processing facility, coordinating infrastructure development, operational setup, workflow design, and production readiness.
• Managed client orders from quotation to fulfillment, coordinating production,
• Co-founded and helped establish an agribusiness focused on agricultural production, investment management, and transportation services, contributing to business strategy and operational execution.
• Led day-to-day business operations, coordinating cross-functional activities to ensure efficient service delivery and achievement of organizational objectives.
• Managed client and investor relations
Production Manager & Farm Admin
Gifted One Farms
Apr 2020 - Oct 2020 (6 months)
Directed daily production and farm administration activities to ensure operational efficiency, compliance with procedures, and achievement of production targets. Coordinated teams, maintained management records and reports, improved operational bottlenecks, supported investor/client communications, and trained and supervised field personnel.
• Directed daily production and farm administration activities, ensuring operational efficiency, compliance with standard procedures, and achievement of production targets.
• Coordinated cross-functional teams, managed work schedules, allocated resources, and monitored operational performance to ensure timely execution of farm activities.
• Oversaw administrative operations, maintained accurate op
Production Supervisor, Fisheries & Farms
Agro Park Development Company Limited
Dec 2017 - Apr 2019 (1 year 4 months)
Supervised daily fisheries production and farm operations, ensuring work was completed efficiently while maintaining quality and operational standards. Planned production schedules, managed preventive maintenance to minimize downtime, oversaw production of organic fertilizers/biopesticides with quality control, led field personnel, and maintained operational records and reports.
Production Supervisor – Fisheries & Farm Operations
Dec 2017 - Apr 2019 (1 year 4 months)
• Supervised daily fisheries production and farm operations, ensuring activities were completed efficiently while maintaining high quality and operational standards.
• Planned, coordinated, and monitored production schedules to optimize productivity, resource utilization, and timely delivery of operational objectives.
• Oversaw preventive maintenance and repair of farm equipment and production fac
• Progressed from Farm Intern to Branch Supervisor through consistent performance, leadership, and operational excellence.
• Supervised day-to-day branch operations, ensuring production targets, quality standards, and operational objectives were consistently achieved.
• Led, trained, and coordinated teams, delegated responsibilities, monitored performance, and maintained a productive and accountab
Education
Degrees, certifications, and relevant coursework
Federal College of Animal Health and Production Technology
HND Animal Production Technology, Animal Production and Business Management
2019 - 2022
Completed an HND in Animal Production Technology, building skills in operations management, quality assurance, resource planning, and process optimization through practical and academic training. Strengthened workflow coordination, documentation, and stakeholder communication relevant to customer support, community management, and operations in fast-paced industries including Web3 and fintech.
Federal College Of Animal Health and Production Technology, Moore Plantation, Ibadan
HND Animal Production Technology, Animal Production and Business Management
2019 - 2022
Developed a strong foundation in operations management, analytical thinking, data recording, quality assurance, resource planning, and process optimization through practical and academic training. Gained hands-on experience in project coordination, team collaboration, problem-solving, compliance with standard operating procedures, and technical documentation. These experiences strengthened my abil
Delta State Polytechnic, Ozoro (Southern Delta University)
National Diploma (ND), Agricultural Technology
2014 - 2016
Grade: Distinction
Earned a National Diploma (ND) in Agricultural Technology and graduated with Distinction. Developed analytical thinking, problem-solving, project planning, field experimentation, technical report writing, data collection and analysis, teamwork, and research methodology.
Delta State Polytechnic, Ozoro (Now Southern Delta University, Ozoro), Delta State
National Diploma (ND), Agricultural Technology
2014 - 2016
Graduated with Distinction, demonstrating academic excellence and strong practical competence in agricultural technology. The program emphasized analytical thinking, problem-solving, project planning, field experimentation, technical report writing, data collection and analysis, teamwork, and research methodology.
Completed practical projects, laboratory work, field demonstrations, and technical
Okpare Grammar School, Okpare-Olomu, Delta State
SSCE, Science
2007 - 2013
Okpare Grammar School, Okpare-Olomu
SSCE, Science
2007 - 2013
Completed SSCE with Science as the field of study.
Etako Primary School, Okpare-Olomu, Delta State
First School leaving Certificate
2001 - 2007
Etako Primary School, Okpare-Olomu
First School Leaving Certificate
2001 - 2007
Completed the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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