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Anselm PreciousAP
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Anselm Precious

@anselmprecious

I’m a Web3 Customer Success Specialist who turns issues into trust and retention.

Nigeria
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What I'm looking for

I’m looking for roles in Web3/fintech where I can lead customer support, success, and community moderation—turning issues into trust through fast, multilingual help, fraud prevention, and cross-team collaboration while continuing to grow.

I’m a Web3 Customer Support Specialist and Community Moderator, focused on helping users solve problems, understand products, and build confidence in digital finance. I enjoy turning frustrated customers into satisfied ones through exceptional, empathetic support.

In my current work at RedotPay, I support users across Telegram and Discord, handling crypto deposits and withdrawals, wallet transactions, card payment issues, KYC verification, account security, and platform inquiries. I also moderate communities by enforcing guidelines, identifying scam attempts, escalating complex cases, and collaborating with internal teams to resolve issues quickly. I’ve supported 10,000+ conversations, maintained a first response time around 3 minutes, and achieved a 90% CSAT score.

I bring a strong trust-and-safety mindset by actively identifying and removing 500+ scam attempts, phishing links, and impersonation accounts. I use AI-powered productivity and translation tools to deliver efficient multilingual support with speed, consistency, and accuracy.

I’m now seeking opportunities in Customer Support, Customer Success, Community Management, or Community Moderation within innovative Web3, cryptocurrency, and fintech companies. I believe great customer support builds trust, strengthens communities, and directly supports product growth and customer retention.

Experience

Work history, roles, and key accomplishments

RedotPay logoRE
Current

Community Manager

Jul 2025 - Present (1 year 1 month)

✔ Supported 10,000+ customer conversations across Telegram and Discord.
✔ Assisted users from 50+ countries and regions.
✔ Maintained an average first response time of 3 minutes.
✔ Achieved a customer satisfaction (CSAT) score of 90%.
✔ Identified and removed 500+ scam attempts, phishing links, and impersonation accounts.
✔ Contributed to reducing repetitive support inquiries through customer educ

RedotPay logoRE
Current

Moderator

Jun 2025 - Present (1 year 2 months)

Supported 10,000+ customer conversations across Telegram and Discord, delivering timely assistance on account, card, and cryptocurrency-related inquiries. Assisted users from over 50 countries and regions, providing efficient multilingual support through AI-powered translation tools. Maintained an average first response time of under 3 minutes while ensuring high-quality customer interactions. Ach

Cyrus Terminal logoCT

Moderator and Community Growth Ambassador

Feb 2025 - Jun 2025 (4 months)

• Moderated the official Telegram community, fostering a welcoming, informative, and engaging environment while ensuring compliance with community guidelines.
• Responded to community inquiries, assisted new members with onboarding, and escalated technical or project-related issues to the appropriate team.
• Promoted project announcements, campaigns, product updates, and community initiatives acro

Ubuntu Farms logoUF

Field Operations Manager

Jan 2024 - Jun 2025 (1 year 5 months)

• Managed day-to-day field operations, ensuring work was completed efficiently, safely, and in accordance with operational standards and timelines.
• Coordinated field teams, delegated responsibilities, monitored performance, and resolved operational challenges to maintain productivity and workflow continuity.
• Served as the primary point of communication between management and field personnel, e

Klear Concept Ltd logoKL

Project Manager

Apr 2021 - Jun 2025 (4 years 2 months)

• Managed end-to-end projects across agricultural production and real estate, overseeing planning, execution, quality assurance, and timely delivery.
• Led the establishment of a meat and seafood processing facility, coordinating infrastructure development, operational setup, workflow design, and production readiness.
• Managed client orders from quotation to fulfillment, coordinating production,

Volts Agrotech logoVA

General Manager

Apr 2019 - Jan 2024 (4 years 9 months)

• Co-founded and helped establish an agribusiness focused on agricultural production, investment management, and transportation services, contributing to business strategy and operational execution.
• Led day-to-day business operations, coordinating cross-functional activities to ensure efficient service delivery and achievement of organizational objectives.
• Managed client and investor relations

GF

Production Manager & Farm Admin

Gifted One Farms

Apr 2020 - Oct 2020 (6 months)

Directed daily production and farm administration activities to ensure operational efficiency, compliance with procedures, and achievement of production targets. Coordinated teams, maintained management records and reports, improved operational bottlenecks, supported investor/client communications, and trained and supervised field personnel.

Gifted One Farms logoGF

Production Manager & Head of Farm Administration

Apr 2020 - Oct 2020 (6 months)

• Directed daily production and farm administration activities, ensuring operational efficiency, compliance with standard procedures, and achievement of production targets.
• Coordinated cross-functional teams, managed work schedules, allocated resources, and monitored operational performance to ensure timely execution of farm activities.
• Oversaw administrative operations, maintained accurate op

AL

Production Supervisor, Fisheries & Farms

Agro Park Development Company Limited

Dec 2017 - Apr 2019 (1 year 4 months)

Supervised daily fisheries production and farm operations, ensuring work was completed efficiently while maintaining quality and operational standards. Planned production schedules, managed preventive maintenance to minimize downtime, oversaw production of organic fertilizers/biopesticides with quality control, led field personnel, and maintained operational records and reports.

Agro Park Development Company limited logoAL

Production Supervisor – Fisheries & Farm Operations

Dec 2017 - Apr 2019 (1 year 4 months)

• Supervised daily fisheries production and farm operations, ensuring activities were completed efficiently while maintaining high quality and operational standards.
• Planned, coordinated, and monitored production schedules to optimize productivity, resource utilization, and timely delivery of operational objectives.
• Oversaw preventive maintenance and repair of farm equipment and production fac

Chafac Nig Ltd logoCL

Branch Supervisor (Promoted from Intern)

Jan 2017 - Nov 2017 (10 months)

• Progressed from Farm Intern to Branch Supervisor through consistent performance, leadership, and operational excellence.
• Supervised day-to-day branch operations, ensuring production targets, quality standards, and operational objectives were consistently achieved.
• Led, trained, and coordinated teams, delegated responsibilities, monitored performance, and maintained a productive and accountab

Education

Degrees, certifications, and relevant coursework

FT

Federal College of Animal Health and Production Technology

HND Animal Production Technology, Animal Production and Business Management

2019 - 2022

Completed an HND in Animal Production Technology, building skills in operations management, quality assurance, resource planning, and process optimization through practical and academic training. Strengthened workflow coordination, documentation, and stakeholder communication relevant to customer support, community management, and operations in fast-paced industries including Web3 and fintech.

FI

Federal College Of Animal Health and Production Technology, Moore Plantation, Ibadan

HND Animal Production Technology, Animal Production and Business Management

2019 - 2022

Developed a strong foundation in operations management, analytical thinking, data recording, quality assurance, resource planning, and process optimization through practical and academic training. Gained hands-on experience in project coordination, team collaboration, problem-solving, compliance with standard operating procedures, and technical documentation. These experiences strengthened my abil

DU

Delta State Polytechnic, Ozoro (Southern Delta University)

National Diploma (ND), Agricultural Technology

2014 - 2016

Grade: Distinction

Earned a National Diploma (ND) in Agricultural Technology and graduated with Distinction. Developed analytical thinking, problem-solving, project planning, field experimentation, technical report writing, data collection and analysis, teamwork, and research methodology.

DS

Delta State Polytechnic, Ozoro (Now Southern Delta University, Ozoro), Delta State

National Diploma (ND), Agricultural Technology

2014 - 2016

Graduated with Distinction, demonstrating academic excellence and strong practical competence in agricultural technology. The program emphasized analytical thinking, problem-solving, project planning, field experimentation, technical report writing, data collection and analysis, teamwork, and research methodology.

Completed practical projects, laboratory work, field demonstrations, and technical

OS

Okpare Grammar School, Okpare-Olomu, Delta State

SSCE, Science

2007 - 2013

OO

Okpare Grammar School, Okpare-Olomu

SSCE, Science

2007 - 2013

Completed SSCE with Science as the field of study.

ES

Etako Primary School, Okpare-Olomu, Delta State

First School leaving Certificate

2001 - 2007

EO

Etako Primary School, Okpare-Olomu

First School Leaving Certificate

2001 - 2007

Completed the First School Leaving Certificate.

Tech stack

Software and tools used professionally

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