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Anselmo Kamata

@anselmokamata

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Customer Service & Technical Support | IT Analyst at HCL Technologies

Poland

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What I'm looking for

Remote roles in customer service and customer support (chat, email, phone), technical and IT support, customer success and AI associate / AI operations, in English or Portuguese. Open to employment contract or B2B, all shifts, immediate start.

IT Analyst at HCL Technologies with 3 years of customer service and technical support for a large international retail client by phone, email and chat: tickets in ServiceNow, accounts and access (Microsoft Entra ID, Intune, MFA), software, hardware and network issues, and clear documentation. I use AI tools every day (Copilot, ChatGPT, Claude) to work faster. BSc in Architecture. English C1, Polish C1, Portuguese native, Spanish B2. Based in Kraków, Poland, with the right to work in Poland, available immediately for remote roles and any shift.

Experience

Work history, roles, and key accomplishments

Current

IT Analyst

Current

HCL Technologies

Oct 2023 - Present (3 years)

Customer service and technical support (L2) for users of a large international retail client by phone, email and chat. Resolved software, hardware and network issues; managed accounts, access, MFA and password resets in Microsoft Entra ID and Intune; documented every case in ServiceNow and escalated complex cases with full context. Used Copilot and AI tools to find knowledge base articles, write ticket notes and diagnose issues faster.

Customer Service Technical Support ServiceNow Microsoft Entra ID Microsoft Intune Microsoft 365 Troubleshooting SQL Copilot Ticketing Systems Customer Support Account Management Escalation Management Knowledge Base Google Workspace

Assistant Architect

Karpiel Steindel

Nov 2021 - Sep 2023 (1 year 10 months)

Worked directly with the founder and lead architect of an architecture studio in Kraków. Coordinated several projects at once, communicated with clients, contractors and suppliers, and prepared documentation, drawings and presentations to fixed deadlines.

Client Communication Project Coordination Documentation Presentation Skills

Assistant Architect

Karpiel Steindel, Architecture Studio

Nov 2021 - Sep 2023 (1 year 10 months)

Supported the lead architect on residential and commercial projects by translating requirements into accurate drawings and documentation. Coordinated changes across projects and communicated with clients and the team.

Architectural Design Documentation Project Coordination Client Communication Attention To Detail