At SendPulse, I troubleshoot complex customer issues across chatbots, CRM, Email/SMTP, Automation 360, web push, websites, online courses, and payment integrations. I use Postman, REST APIs, request/response data, webhook payloads, and browser DevTools to reproduce and isolate problems.
I handle email deliverability and domain authentication issues, support automation integrations through Make, Zapier, and n8n, and escalate confirmed bugs with reproducible technical evidence. I work closely with Product, QA, Development, Billing, and Compliance teams while owning customer communication through resolution.
