Open to opportunities

Ann Njeri

@annnjeri2

I am an experienced barista delivering high-quality coffee, exceptional customer service, and efficient café operations.

United Arab Emirates

Message

What I'm looking for

I am looking for a barista or hospitality role in a collaborative café that values excellent customer service, hands-on coffee craft, skill growth, and team-oriented culture.

I am a friendly, customer-focused barista with 5 years of experience creating and serving high-quality coffee beverages in fast-paced café environments. I hold a Bachelor of Science in Hospitality Management (Hospitality and Tourism Management).

I have worked across respected coffee brands including Starbucks, Arabica Coffee, Costa Coffee and Artcaffe Coffee and Bakery, where I developed strong skills in espresso preparation, milk steaming and latte art, coffee bean knowledge, POS operation and inventory management. I am adept at maintaining equipment, preparing beverages and light food, and ensuring health and safety compliance while delivering excellent customer service.

I am fluent in English (C2) and Swahili and committed to teamwork, adaptability and creating memorable coffee experiences. I seek roles where I can continue to refine my craft, contribute to a welcoming café culture, and support operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Barista

Current

Starbucks

Jan 2023 - Present (2 years 7 months)

Delivered high-quality coffee beverages and customer service in a busy Dubai store; managed inventory, prepared openings/closings, and maintained equipment and cleanliness to ensure consistent service.

Latte Art Coffee Grinding Customer Service Inventory Management POS Operation Food Preparation

Barista

Arabica Coffee

Nov 2020 - Aug 2022 (1 year 9 months)

Performed inventory control and equipment maintenance while preparing smoothies and non-alcohol beverages, ensuring product quality and friendly customer service.

Inventory Management Equipment Maintenance Customer Service Food Safety POS Operation

Barista/Waitress

Costa Coffee

Oct 2018 - Nov 2020 (2 years 1 month)

Prepared and served hot and cold beverages, managed reservations and inventory, and maintained sanitized work areas to support smooth café operations and excellent guest service.

Coffee Preparation Customer Service Inventory Control POS Operation Table Service

Cashier/Waitress

Artcaffe Coffee and Bakery

Feb 2015 - Jun 2018 (3 years 4 months)

Took accurate orders via POS, managed reservations, assisted servers with bussing, and resolved customer inquiries to maintain high satisfaction in a busy bakery-café.

POS Operation Customer Service Table Bussing Food Safety

Cashier

American Chicken

Mar 2010 - Dec 2012 (2 years 9 months)

Processed customer transactions accurately using the POS, handled cash and digital payments, and provided front-line customer service to support retail operations.

POS Operation Customer Service Cash Drawer Accuracy Conflict Resolution