ACAnnette Chanshika
@annettechanshika
Public Relations and Customer Service leader with 15+ years driving PR, marketing, and stakeholder engagement.
ZambiaWhat I'm looking for
I am a Public Relations and Customer Service professional with over 15 years' experience in marketing, communications, administration, and customer-facing operations. I design and lead PR campaigns, serve as a company spokesperson, and create communication materials that strengthen corporate visibility and stakeholder trust.
Throughout my career I have led award-winning exhibits, organized high-profile events with senior government attendance, secured corporate sponsorships, and improved media and social media presence for organizations. I also have experience improving customer service processes, reducing complaint resolution time, and increasing upselling performance.
I bring practical leadership in team training, event planning, CSR management, and content creation, with a proven record of measurable results in brand positioning and service excellence.
Experience
Work history, roles, and key accomplishments
Public Relations Officer
Tanzania Zambia Railway Authority
Jul 2018 - Present (7 years 3 months)
Led PR campaigns and media strategies for the Zambia region, serving as company spokesperson and managing CSR, sponsorships, and media partnerships to boost corporate visibility.
Know Your Customer Officer
Atlas Mara Bank
May 2018 - Jun 2018 (1 month)
Profiled, verified, and monitored customer accounts for compliance and streamlined record-keeping by implementing an improved filing system during a temporary assignment.
Area Customer Care Officer
Zambia Postal Services Corporation
Feb 2013 - Aug 2017 (4 years 6 months)
Oversaw customer service delivery, training, and marketing across Eastern Province, reducing complaint resolution time by 25% and increasing upselling by 35% on vehicle sales.
Administrative Assistant
D-Finance
Dec 2011 - Feb 2013 (1 year 2 months)
Provided executive support to the COO and CFO, managing schedules, reports, and office operations while supervising office staff to ensure workflow efficiency.
Marketing Officer
African Destinations Travel Tours & Safaris
Oct 2005 - Jun 2010 (4 years 8 months)
Promoted travel packages, managed office administration, produced newsletters, handled transactions, and coordinated travel logistics to drive customer engagement.
Sales Executive
Lantana Communications
Aug 2005 - Oct 2005 (2 months)
Secured advertising clients for Zambia Magazine, driving ad sales and building client relationships during a short-term sales role.
Education
Degrees, certifications, and relevant coursework
CZCavendish University Zambia
Bachelor of Business Administration, Business Administration
Grade: Credit
Completed a Bachelor of Business Administration with credit, focusing on business administration principles and management practices.
IMInstitute of Commercial Management
Diploma, Marketing, Advertising & Public Relations
Completed a Diploma in Marketing, Advertising & Public Relations covering marketing principles, advertising techniques, and PR practices.
CICambridge IGCSE
IGCSE, General Secondary Education
Completed IGCSE qualifications through Cambridge assessment in 2000.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Social media
Job categories
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