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AC@annettechanshika
Public Relations and Customer Service leader with 15+ years driving PR, marketing, and stakeholder engagement.
ZambiaI am a Public Relations and Customer Service professional with over 15 years' experience in marketing, communications, administration, and customer-facing operations. I design and lead PR campaigns, serve as a company spokesperson, and create communication materials that strengthen corporate visibility and stakeholder trust.
Throughout my career I have led award-winning exhibits, organized high-profile events with senior government attendance, secured corporate sponsorships, and improved media and social media presence for organizations. I also have experience improving customer service processes, reducing complaint resolution time, and increasing upselling performance.
I bring practical leadership in team training, event planning, CSR management, and content creation, with a proven record of measurable results in brand positioning and service excellence.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Tanzania Zambia Railway Authority
Jul 2018 - Present (7 years 4 months)
Led PR campaigns and media strategies for the Zambia region, serving as company spokesperson and managing CSR, sponsorships, and media partnerships to boost corporate visibility.
Atlas Mara Bank
May 2018 - Jun 2018 (1 month)
Profiled, verified, and monitored customer accounts for compliance and streamlined record-keeping by implementing an improved filing system during a temporary assignment.
Zambia Postal Services Corporation
Feb 2013 - Aug 2017 (4 years 6 months)
Oversaw customer service delivery, training, and marketing across Eastern Province, reducing complaint resolution time by 25% and increasing upselling by 35% on vehicle sales.
D-Finance
Dec 2011 - Feb 2013 (1 year 2 months)
Provided executive support to the COO and CFO, managing schedules, reports, and office operations while supervising office staff to ensure workflow efficiency.
African Destinations Travel Tours & Safaris
Oct 2005 - Jun 2010 (4 years 8 months)
Promoted travel packages, managed office administration, produced newsletters, handled transactions, and coordinated travel logistics to drive customer engagement.
Lantana Communications
Aug 2005 - Oct 2005 (2 months)
Secured advertising clients for Zambia Magazine, driving ad sales and building client relationships during a short-term sales role.
Degrees, certifications, and relevant coursework
CZBachelor of Business Administration, Business Administration
Grade: Credit
Completed a Bachelor of Business Administration with credit, focusing on business administration principles and management practices.
IMDiploma, Marketing, Advertising & Public Relations
Completed a Diploma in Marketing, Advertising & Public Relations covering marketing principles, advertising techniques, and PR practices.
CIIGCSE, General Secondary Education
Completed IGCSE qualifications through Cambridge assessment in 2000.
Software and tools used professionally
ZambiaYou can contact Annette and 90k+ other talented remote workers on Himalayas.
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