ANNE NGANGA
@annenganga
Experienced Senior Case Processing Assistant with strong finance background.
KenyaWhat I'm looking for
I am a dedicated professional with extensive experience in case processing and finance, currently serving as a Senior Case Processing Assistant at Church World Service. My role involves overseeing refugee case processing, ensuring compliance with policies, and leading projects that enhance workflow and quality control. I take pride in my ability to manage multiple tasks efficiently while maintaining high standards of accuracy.
Throughout my career, I have developed strong customer service skills and a keen understanding of financial operations, having worked in various finance roles including Finance Assistant and Payroll Accountant. My educational background in commerce, coupled with my ongoing CPA certification, equips me with the analytical skills necessary to excel in fast-paced environments. I am passionate about contributing to organizational success through effective communication and teamwork.
Experience
Work history, roles, and key accomplishments
Senior Case Processing Assistant
Church World Service
Sep 2023 - Present (1 year 8 months)
Responsible for overseeing refugee case processing, ensuring compliance with policies, and leading projects. Conducts quality control checks, prepares training modules, and provides guidance to staff. Manages daily workflow and collaborates with processing teams.
Case Processing Assistant
Church World Service
Jan 2023 - Jul 2023 (6 months)
Handled all tasks related to refugee case processing, maintained accurate records in START, and prepared decision letters. Ensured cases were ready for the next processing stage and managed data updates.
Finance Assistant
Alesan Sisters Enterprises
Jul 2019 - Dec 2022 (3 years 5 months)
Contributed to financial goals by managing customer requests, providing financial advice, and ensuring adherence to customer service standards. Maintained operational controls and monitored daily activities.
Finance Assistant
Kaskazi Network Limited
Jan 2017 - Sep 2019 (2 years 8 months)
Processed accounts receivable/payable, managed payroll information, and handled financial transactions. Ensured compliance with financial regulations and prepared records for audits.
Payroll Accountant
Kaskazi Network Limited
Jan 2009 - Dec 2016 (7 years 11 months)
Managed payroll processes, ensured compliance with statutory obligations, and resolved discrepancies. Assisted with month-end reconciliations and trained new payroll staff.
Administrative Assistant
Kaskazi Network Limited
Jan 2008 - Jan 2009 (1 year)
Performed data entry, managed filing systems, and prepared correspondence. Handled petty cash and updated supplier/customer databases.
Administrative Assistant
International Service Volunteers Association (AVSI)
Jun 2004 - Jun 2007 (3 years)
Documented cash counts, managed official communications, and maintained databases. Conducted stock taking and ensured accurate record keeping.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Commerce, Finance
2020 - 2022
Kenya Institute of Management
Certificate in Business Management, Business Management
2006 - 2007
St Kizito VTI
Certificate in Secretarial Studies, Secretarial Studies
2002 - 2004
St Mary's Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
1998 - 2001
Mukarara Primary School
Kenya Certificate of Primary Education, Primary Education
1989 - 1997
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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