Open to opportunities

Anna Thorne

@annathorne

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Experienced banking professional with strong leadership and operational skills.

South Africa

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What I'm looking for

I am looking for a role that values leadership and offers growth opportunities.

I am an experienced and dependable professional with a robust background in banking and team leadership. Over the years, I have honed my skills in managing a team of 13 staff across teller and enquiry units, ensuring smooth daily banking operations. My hands-on experience includes ATM balancing, branch security, and Sage accounting, which have been pivotal in my career.

Currently, I serve as an Administrative and Operations Assistant at Bluelook Trading, where I provide comprehensive support to the business owner. I manage Takealot orders from processing to packaging and dispatch, ensuring organized warehouse operations and high customer satisfaction. My proactive, service-oriented work ethic, combined with my leadership skills, has allowed me to excel in various roles throughout my career.

Experience

Work history, roles, and key accomplishments

Current

Administrative and Operations Assistant

Current

Bluelook Trading

Aug 2018 - Present (6 years 11 months)

Provided full administrative and operational support to the business owner, utilizing Sage accounting for invoicing, quote generation, and payment tracking. Managed Takealot orders from product listings to packaging and courier dispatch coordination, while overseeing warehouse organization, stock control, and bulk buying logistics.

Administrative Support Takealot Order Processing Warehouse Control Stock Control Supplier Communication

Team Leader- Tellers & Enquiries

The Standard Bank of South Africa

Nov 2005 - Jul 2018 (12 years 8 months)

Led a team of 13 across Teller and enquiry desk, ensuring smooth daily banking operations. Managed ATM functions including loading, balancing, and cash reconciliation, and balanced branch suspense accounts.

Team Leadership ATM Management Compliance Staff Training Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Standard Bank

Certificate, Meeting Facilitation

2005 - 2018

Completed the Connect Methodology program, focusing on techniques and skills for conducting effective meetings. Enhanced communication and collaboration abilities.

Standard Bank

Certificate, First Aid

2005 - 2018

Completed First Aid Levels 1 and 2, acquiring essential skills for emergency response. Prepared to provide immediate medical assistance.

Standard Bank

Certificate, Anti-Fraud Awareness

2005 - 2018

Participated in Anti-Fraud awareness workshops, gaining knowledge on identifying and preventing fraudulent activities. Enhanced understanding of financial security.

Standard Bank

Certificate, Occupational Health and Safety

2005 - 2018

Completed training as an Occupational Health and Safety Representative. Gained knowledge in maintaining a safe work environment.

Standard Bank

Certificate, Team Management

2005 - 2018

Completed the Teamleader Curriculum, focusing on team management skills. Developed expertise in leading and motivating teams.

Standard Bank

Certificate, Workforce Management

2005 - 2018

Completed Workforce Management Level 1, focusing on staff scheduling tools. Gained proficiency in optimizing workforce deployment.

Cornerstone Christian College

Certificate, Counselling and Youth Studies

2002 - 2002

Completed training in counselling and youth in society, focusing on support and guidance for young individuals. Developed skills in understanding societal impacts on youth.

Summit Program Scripture Union

Certificate, Small Business Management

2002 - 2002

Completed a program focused on small business management, covering essential aspects of running a business. Gained insights into operational and administrative functions.

Cornerstone Christian College

Certificate, Child Development and Leadership

2002 - 2002

Undertook courses in child development, small group dynamics, and lifeskills presenters training. Developed skills in conflict handling and leadership.

Sans Souci Girls’ High

Grade 12, General Studies

1996 - 2000

Completed secondary education, focusing on a comprehensive curriculum to prepare for further studies and professional life. Gained foundational knowledge across various subjects.